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fix(ui): Update route error page with troubleshooting guide and support instructions#110687

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nora/update-routeError-links
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fix(ui): Update route error page with troubleshooting guide and support instructions#110687
nora-shap wants to merge 1 commit intomasterfrom
nora/update-routeError-links

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The route error page previously linked users to open a GitHub issue when something went wrong. This replaces that with more actionable guidance:

  • Links to the Zendesk troubleshooting guide for common browser-related issues
  • Adds a support contact section with a checklist of useful diagnostic details to include (browser logs, affected users, browser/version, consistency, affected URLs)
  • Fulfills the existing (10year old 😅 ) TODO to show additional resource links

NOTE: I used inline styles on purpose - this is the error page that must render when CSS/JS bundles fail to load, so I wanted the formatting degrade gracefully.

before
Screenshot 2026-03-13 at 1 15 10 PM

after
Screenshot 2026-03-13 at 2 01 17 PM

@nora-shap nora-shap requested a review from thetruecpaul March 13, 2026 21:23
@github-actions github-actions bot added the Scope: Frontend Automatically applied to PRs that change frontend components label Mar 13, 2026
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