Adding the option to skip resolve on hangup

app/models/pager_tree/integrations/live_call_routing/twilio/v3.rb

@@ -11,7 +11,8 @@ class LiveCallRouting::Twilio::V3 < Integration
       {key: :record_email, type: :string, default: ""},
       {key: :banned_phone, type: :string, default: ""},
       {key: :dial_pause, type: :integer},
-      {key: :max_wait_time, type: :integer, default: nil}
+      {key: :max_wait_time, type: :integer, default: nil},
+      {key: :skip_resolve_on_hangup, type: :boolean, default: false}
     ]
     store_accessor :options, *OPTIONS.map { |x| x[:key] }.map(&:to_s), prefix: "option"
 
@@ -32,6 +33,7 @@ class LiveCallRouting::Twilio::V3 < Integration
     validates :option_force_input, inclusion: {in: [true, false]}
     validates :option_record, inclusion: {in: [true, false]}
     validates :option_send_straight_to_voicemail, inclusion: {in: [true, false]}
+    validates :option_skip_resolve_on_hangup, inclusion: {in: [true, false]}
     validates :option_max_wait_time, numericality: {greater_than_or_equal_to: 30, less_than_or_equal_to: 3600}, allow_nil: true
     validate :validate_record_emails
 
@@ -45,6 +47,7 @@ class LiveCallRouting::Twilio::V3 < Integration
       self.option_send_straight_to_voicemail ||= false
       self.option_record_email ||= ""
       self.option_banned_phone ||= ""
+      self.option_skip_resolve_on_hangup ||= false
     end
 
     SPEAK_OPTIONS = {
@@ -439,7 +442,7 @@ def adapter_process_queue_status_deferred
       if queue_result == "hangup"
         self.adapter_alert = alerts.find_by(thirdparty_id: _thirdparty_id)
         adapter_alert.logs.create!(message: "Caller hungup while waiting in queue.")
-        adapter_alert.resolve!(self, force: true)
+        adapter_alert.resolve!(self, force: true) unless option_skip_resolve_on_hangup
         queue_destroy
       end
 
@@ -454,8 +457,12 @@ def adapter_process_call_status_deferred
         self.adapter_alert = alerts.find_by(thirdparty_id: _thirdparty_id)
 
         if adapter_alert.present? && adapter_alert.meta["live_call_send_straight_to_voicemail"] == true && !adapter_alert.additional_data.any? { |x| x["label"] == "Voicemail" }
-          adapter_alert.logs.create!(message: "Caller hung up without leaving a message. Marking alert as resolved.")
-          adapter_alert.resolve!(self, force: true)
+          if option_skip_resolve_on_hangup
+            adapter_alert.logs.create!(message: "Caller hung up without leaving a message.")
+          else
+            adapter_alert.logs.create!(message: "Caller hung up without leaving a message. Marking alert as resolved.")
+            adapter_alert.resolve!(self, force: true)
+          end
         elsif adapter_alert.present? && adapter_alert.meta["live_call_send_straight_to_voicemail"] != true && !adapter_alert.meta["live_call_queue_sid"].present?
           adapter_alert.logs.create!(message: "Caller hungup before being put in a queue. Marking alert as resolved.")
           adapter_alert.resolve!(self, force: true)

app/views/pager_tree/integrations/live_call_routing/twilio/v3/_form_options.html.erb

@@ -112,4 +112,10 @@
     <p class="form-hint"><%== t(".option_max_wait_time_hint_html") %></p>
   </div>
 
+  <div class="form-group group">
+    <%= form.check_box :option_skip_resolve_on_hangup, class: "form-checkbox" %>
+    <%= form.label :option_skip_resolve_on_hangup, class: "inline-block" %>
+    <p class="form-hint md:inline-block"><%== t(".option_skip_resolve_on_hangup_hint_html") %></p>
+  </div>
+
 </div>

app/views/pager_tree/integrations/live_call_routing/twilio/v3/_show_options.html.erb

@@ -255,3 +255,12 @@
   </dd>
 </div>
 
+<div class="sm:col-span-1">
+  <dt class="text-sm font-medium text-gray-500">
+    <%= t("activerecord.attributes.pager_tree/integrations/live_call_routing/twilio/v3.option_skip_resolve_on_hangup") %>
+  </dt>
+  <dd class="mt-1 text-sm text-gray-900">
+    <%= render partial: "shared/components/badge_enabled", locals: { enabled: integration.option_skip_resolve_on_hangup } %>
+  </dd>
+</div>
+

config/locales/en.yml

@@ -106,6 +106,7 @@ en:
               option_record_emails_list_hint_html: "List of email addresses to notify when a voicemail has been recorded"
               option_banned_phones_list_hint_html: "List of phone numbers that are banned from calling the integration"
               option_max_wait_time_hint_html: "The maximum amount of time (in seconds) that the caller will wait before transferring the call to the voicemail. If set to nil, it will wait indefinitely."
+              option_skip_resolve_on_hangup_hint_html: "By default, if a caller hangs up before being connected to an acknowledger, the alert will be automatically resolved. Enabling this option will prevent the alert from being automatically resolved when a caller hangs up."
           v3_mailer:
             call_recording:
               subject: "🎧 Alert #%{tiny_id} - New voicemail from %{from}"
@@ -274,6 +275,7 @@ en:
         option_record_emails_list: "Voicemail Emails"
         option_banned_phones_list: "Banned Phones"
         option_max_wait_time: "Max Wait Time (seconds)"
+        option_skip_resolve_on_hangup: "Skip Resolve on Hangup"
       "pager_tree/integrations/logic_monitor/v3":
         option_access_id: "Logic Monitor Access ID"
         option_access_key: "Logic Monitor Access Key"