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Merged
ralf401 merged 2 commits into from
Dec 17, 2025
Merged

Maintenance: Fix wording in system notifications #1024

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Maintenance: Fix wording in system notifications
ralf401 Dec 17, 2025
332a252
i18n
ralf401 Dec 17, 2025
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36 changes: 20 additions & 16 deletions locale/admin-docs.pot
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Original file line number Diff line number Diff line change
Expand Up @@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Zammad Admin Documentation pre-release\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-12-12 13:24+0100\n"
"POT-Creation-Date: 2025-12-17 13:51+0100\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
Expand Down Expand Up @@ -10244,62 +10244,66 @@ msgid "**All users** are notified of:"
msgstr ""

#: ../manage/trigger/system-notifications.rst:22
msgid "Password change requests"
msgid "Password changes"
msgstr ""

#: ../manage/trigger/system-notifications.rst:23
msgid ":ref:`Automatic-account-linking-notification` on initial login"
msgid ":ref:`Account linking notification <automatic-account-linking-notification>` on initial login"
msgstr ""

#: ../manage/trigger/system-notifications.rst:25
#: ../manage/trigger/system-notifications.rst:26
msgid "**Staff (admins & agents)** are notified of:"
msgstr ""

#: ../manage/trigger/system-notifications.rst:27
#: ../manage/trigger/system-notifications.rst:28
msgid "Logins from a new device"
msgstr ""

#: ../manage/trigger/system-notifications.rst:28
#: ../manage/trigger/system-notifications.rst:29
msgid "Logins from a new country"
msgstr ""

#: ../manage/trigger/system-notifications.rst:30
#: ../manage/trigger/system-notifications.rst:31
msgid "**Agents** are notified of:"
msgstr ""

#: ../manage/trigger/system-notifications.rst:32
#: ../manage/trigger/system-notifications.rst:33
msgid "New tickets"
msgstr ""

#: ../manage/trigger/system-notifications.rst:33
#: ../manage/trigger/system-notifications.rst:34
msgid "Ticket updates"
msgstr ""

#: ../manage/trigger/system-notifications.rst:34
#: ../manage/trigger/system-notifications.rst:35
msgid "Pending reached tickets"
msgstr ""

#: ../manage/trigger/system-notifications.rst:35
#: ../manage/trigger/system-notifications.rst:36
msgid "SLA violations (before and after the deadline)"
msgstr ""

#: ../manage/trigger/system-notifications.rst:37
msgid "Daily reminder emails are sent at midnight (of the Zammad system timezone) for all pending reached tickets and SLA violations."
#: ../manage/trigger/system-notifications.rst:38
msgid "Agents can change their notification settings in their :user-docs:`user profile </extras/profile-and-settings.html>`."
msgstr ""

#: ../manage/trigger/system-notifications.rst:41
msgid "Daily reminder emails are sent at midnight (of the Zammad system timezone) for all tickets where the *pending till* time is reached or SLA violations exist."
msgstr ""

#: ../manage/trigger/system-notifications.rst:46
msgid "How Can I Customize Them?"
msgstr ""

#: ../manage/trigger/system-notifications.rst:43
#: ../manage/trigger/system-notifications.rst:48
msgid "Inside your Zammad directory (usually ``/opt/zammad``), email templates for various events are stored inside the ``/app/views/mailer`` directory, named according to the language they're written in. Thus, ::"
msgstr ""

#: ../manage/trigger/system-notifications.rst:49
#: ../manage/trigger/system-notifications.rst:54
msgid "is the German-language template used to notify agents whenever a new ticket is created. To modify this template, create another file with the same name and add a ``.custom`` suffix::"
msgstr ""

#: ../manage/trigger/system-notifications.rst:55
#: ../manage/trigger/system-notifications.rst:60
msgid "Now, this file will be used instead of the original when sending notification emails in German."
msgstr ""

Expand Down
11 changes: 8 additions & 3 deletions manage/trigger/system-notifications.rst
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Original file line number Diff line number Diff line change
Expand Up @@ -19,8 +19,9 @@ When Are They Sent?

**All users** are notified of:

* Password change requests
* :ref:`Automatic-account-linking-notification` on initial login
* Password changes
* :ref:`Account linking notification <automatic-account-linking-notification>`
on initial login

**Staff (admins & agents)** are notified of:

Expand All @@ -34,8 +35,12 @@ When Are They Sent?
* Pending reached tickets
* SLA violations (before and after the deadline)

Agents can change their notification settings in their
:user-docs:`user profile </extras/profile-and-settings.html>`.

Daily reminder emails are sent at midnight (of the Zammad system timezone)
for all pending reached tickets and SLA violations.
for all tickets where the *pending till* time is reached or SLA violations
exist.

How Can I Customize Them?
-------------------------
Expand Down