Fix - Register CRUD hooks regardless of session state to support REST API

[RomainLvr]

Checklist before requesting a review

Please delete options that are not relevant.

• I have performed a self-review of my code.
• I have added tests (when available) that prove my fix is effective or that my feature works.
• I have updated the CHANGELOG with a short functional description of the fix or new feature.
• This change requires a documentation update.

Description

• It fixes !42453
• Here is a brief description of what this PR does

When GLPI is booted to serve a REST API request, plugin_init_fields() runs before the API session is established (token auth happens after boot). Because the pre_item_update, pre_item_add, item_add and pre_item_purge hooks were registered inside the Session::getLoginUserID() guard, they were never registered for API calls. As a result, any PUT/POST to Ticket (or any other Fields-enabled itemtype) silently ignored all plugin field values and only persisted native GLPI fields.

A secondary issue in PluginFieldsContainer::preItem() caused the same failure: the else { return false; } branch on the profile rights check unconditionally rejected requests that had no active profile in session (cron, API token sessions).

Fix

• setup.php — Move CRUD hooks (pre_item_update, pre_item_add, item_add, pre_item_purge), ITEM_TRANSFER and plugin_fields_register_plugin_types() outside the session guard. They are now registered as soon as the plugin is active, regardless of session state. Permission checks remain enforced inside the hook callbacks.
• container.class.php — Remove the unconditional return false on missing session profile; the check is now skipped (not failed) when no profile is active in session.

Tests

ContainerItemUpdateTest.php — 4 new tests :

• testCrudHooksRegisteredWithoutSession — asserts hooks are registered after a session-less plugin_init_fields() call
• testUpdateTicketInApiLikeContext — full API lifecycle simulation (boot without session → restore session → update ticket with plugin fields)
• testCreateTicketInApiLikeContext — same for ticket creation
• testUpdateTicketWithExplicitCidInApiLikeContext — same with explicit c_id

[Rom1-B]

Please add "Using the Fields Plugin via GLPI REST API" to a new *.md file.

[stonebuzz]

Reference Context

#1154

Documentation Scope

Plugin

Concerned Version

Fields 1.23.3 GLPI 11

Documentation

Using the Fields Plugin via GLPI REST API

Table of Contents

• Overview
• Prerequisites
• Authentication
• Understanding Field Naming
• Container Types & Targeting
• Creating Items with Custom Fields
• Updating Items with Custom Fields
• Field Types Reference
• Reading Custom Field Values
• Searching Items by Custom Fields
• Multiple Values Fields
• Complete Workflow Examples
• Troubleshooting

---

Overview

The Fields plugin allows custom fields to be created and updated via the GLPI REST API. Custom fields are passed directly alongside native GLPI fields in the input object of create (POST) and update (PUT) requests.

Minimum versions required:

• GLPI ≥ 11.0.2
• Fields plugin ≥ 1.23.3 (with fix pluginsGLPI/fields#1154)

---

Prerequisites

Before making API calls, ensure:

1. The Fields plugin is installed and enabled
2. The API is enabled in Setup > General > API
3. An API client exists (with valid IP range and optionally an App-Token)
4. The user/token has a profile with Fields rights (read/write on the relevant containers)
5. The containers are active and assigned to the target entity

---

Authentication

Init Session with credentials

curl -X GET \
  'https://glpi.example.com/apirest.php/initSession' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Basic BASE64_LOGIN_PASSWORD' \
  -H 'App-Token: YOUR_APP_TOKEN'

Init Session with user token

curl -X GET \
  'https://glpi.example.com/apirest.php/initSession' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: user_token YOUR_USER_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Response

{
  "session_token": "abc123def456"
}

Use session_token in all subsequent requests via the Session-Token header.

---

Understanding Field Naming

When a field is created in the Fields plugin, its internal name (used as the API key) is derived from the label:

1. The label is lowercased
2. The singular form is extracted
3. Only alphanumeric characters are kept
4. Digits are replaced by their English name (0 → zero, 1 → one, etc.)
5. The suffix field is appended

Examples:

Label	Internal Name (API key)
Serial Number	serialnumberfield
Cost	costfield
Ref. 2024	reftwozerotwofourfield

The exact key to use depends on the field type — see Field Types Reference.

Tip: You can find the exact field names by querying the search options endpoint (see Searching Items by Custom Fields).

---

Container Types & Targeting

The Fields plugin supports three container types:

Type	Display	Description
dom	Injected in main form	Fields appear directly in the item's main form. Only one dom container per itemtype.
tab	Separate tab	Fields appear in a dedicated tab. Multiple tab containers are allowed.
domtab	Injected in a specific tab	Fields are injected inside an existing tab's form.

Auto-detection (recommended for dom containers)

When your itemtype has a single dom container, the plugin automatically detects it. You don't need to specify any container identifier — just pass the field keys directly:

{
  "input": {
    "name": "My Ticket",
    "serialnumberfield": "SN-12345"
  }
}

Explicit container targeting with c_id

When targeting a tab or domtab container, or when multiple containers exist for the same itemtype, you must specify the container ID using the c_id key:

{
  "input": {
    "c_id": 5,
    "serialnumberfield": "SN-12345"
  }
}

c_id is the id from the glpi_plugin_fields_containers table. You can find it in the Fields plugin configuration page URL, or by querying the PluginFieldsContainer itemtype via API.

Updating multiple containers in one request

To update fields in multiple containers (e.g., one dom + one tab), you need separate API calls, one per container, each with its own c_id.

---

Creating Items with Custom Fields

Ticket with dom container fields (auto-detect)

curl -X POST \
  'https://glpi.example.com/apirest.php/Ticket' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "name": "Server disk failure",
      "content": "<p>Disk /dev/sda1 is failing on srv-prod-01</p>",
      "entities_id": 0,
      "type": 1,
      "urgency": 4,
      "impact": 4,
      "serialnumberfield": "SRV-2024-0042",
      "costfield": "1500.00"
    }
  }'

Ticket with tab container fields (explicit c_id)

curl -X POST \
  'https://glpi.example.com/apirest.php/Ticket' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "name": "Network outage",
      "content": "<p>Network is down in building B</p>",
      "entities_id": 0,
      "c_id": 7,
      "locationdetailfield": "Building B, Floor 3",
      "affectedusercountfield": "150"
    }
  }'

Computer with custom fields

curl -X POST \
  'https://glpi.example.com/apirest.php/Computer' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "name": "SRV-PROD-01",
      "entities_id": 0,
      "states_id": 1,
      "assettagnumberfield": "ASSET-2024-001",
      "purchasedatefield": "2024-03-15"
    }
  }'

Response

{
  "id": 42,
  "message": ""
}

---

Updating Items with Custom Fields

Update native + plugin fields together (dom, auto-detect)

curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "name": "Server disk failure [UPDATED]",
      "urgency": 5,
      "serialnumberfield": "SRV-2024-0042-R1",
      "costfield": "2500.00"
    }
  }'

Update only plugin fields (tab container, explicit c_id)

curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "c_id": 7,
      "locationdetailfield": "Building B, Floor 3, Room 301"
    }
  }'

Update only native fields (plugin fields are NOT erased)

curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "urgency": 5
    }
  }'

Updating only native fields will not erase existing plugin field values. Plugin fields are stored in a separate table.

Bulk update

curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": [
      { "id": 42, "serialnumberfield": "SN-001" },
      { "id": 43, "serialnumberfield": "SN-002" }
    ]
  }'

---

Field Types Reference

Text (text)

Single-line text field.

{ "input": { "id": 42, "mytextfield": "Hello World" } }

Textarea (textarea)

Multi-line plain text field.

{ "input": { "id": 42, "descriptionfield": "Line 1\nLine 2\nLine 3" } }

Rich Text (richtext)

HTML content field. Supports standard HTML tags.

{ "input": { "id": 42, "detailfield": "<p>This is <strong>rich</strong> text</p>" } }

Number (number)

Numeric value stored as string. Commas are automatically converted to dots.

{ "input": { "id": 42, "costfield": "1500.50" } }

URL (url)

URL field.

{ "input": { "id": 42, "documentationlinkfield": "https://wiki.example.com/kb/12345" } }

Date (date)

Date in YYYY-MM-DD format.

{ "input": { "id": 42, "deadlinefield": "2025-12-31" } }

Date & Time (datetime)

Date and time in YYYY-MM-DD HH:MM:SS format.

{ "input": { "id": 42, "scheduledatfield": "2025-06-15 14:30:00" } }

Yes/No (yesno)

Boolean field. 0 = No, 1 = Yes.

{ "input": { "id": 42, "isurgentfield": 1 } }

Custom Dropdown (dropdown)

A dropdown specific to the Fields plugin. The value is the ID of the dropdown entry in the plugin's own dropdown table (glpi_plugin_fields_{fieldname}dropdowns).

The API key uses the format: plugin_fields_{fieldname}dropdowns_id

{ "input": { "id": 42, "plugin_fields_criticalityfieldropdowns_id": 3 } }

To list available values, query the dynamic class via API:

curl -X GET \
  'https://glpi.example.com/apirest.php/PluginFieldsCriticalityfieldDropdown' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

GLPI Dropdown (dropdown-User, dropdown-Computer, etc.)

A dropdown pointing to an existing GLPI itemtype. The value is the ID of the referenced item.

The API key uses the format: {foreignkey}_{fieldname}

Where {foreignkey} is the standard GLPI foreign key for the itemtype:

• User → users_id
• Computer → computers_id
• Location → locations_id
• Group → groups_id
• Supplier → suppliers_id

Example: dropdown-User field (label "Manager")

{ "input": { "id": 42, "users_id_managerfield": 5 } }

Example: dropdown-Location field (label "Site")

{ "input": { "id": 42, "locations_id_sitefield": 12 } }

Example: dropdown-Computer field (label "Related Asset")

{ "input": { "id": 42, "computers_id_relatedassetfield": 7 } }

GLPI Item (glpi_item)

A polymorphic field that can reference any GLPI item. It requires two keys:

• itemtype_{fieldname} — the class name of the referenced itemtype
• items_id_{fieldname} — the ID of the referenced item

{
  "input": {
    "id": 42,
    "itemtype_relateditemfield": "Computer",
    "items_id_relateditemfield": 15
  }
}

Valid itemtype values include any CommonDBTM subclass: Computer, Monitor, NetworkEquipment, Printer, Phone, Software, User, Group, etc.

---

Reading Custom Field Values

Via Search API (recommended)

Plugin fields are registered as search options on the parent itemtype. Use the listSearchOptions endpoint to discover them:

curl -X GET \
  'https://glpi.example.com/apirest.php/listSearchOptions/Ticket' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Fields plugin options appear with IDs starting at 8100+. Example response excerpt:

{
  "8101": {
    "name": "My Container > Serial Number",
    "table": "glpi_plugin_fields_ticketmycontainers",
    "field": "serialnumberfield",
    "datatype": "string",
    "nosearch": false
  }
}

Then use the searchItems endpoint with forcedisplay to retrieve those values:

curl -X GET \
  'https://glpi.example.com/apirest.php/search/Ticket?forcedisplay[0]=1&forcedisplay[1]=2&forcedisplay[2]=8101' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Via direct subitem query

The dynamically generated container class can be queried directly:

# List all plugin field values for a given container type
curl -X GET \
  'https://glpi.example.com/apirest.php/PluginFieldsTicketmycontainer/?searchText[items_id]=42' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

The class name follows the pattern: PluginFields{Itemtype}{containername} (without trailing 's')

Examples:

• Container "Extra Info" on Ticket → PluginFieldsTicketextrainfo
• Container "Asset Details" on Computer → PluginFieldsComputerassetdetail

---

Searching Items by Custom Fields

Use the search option IDs discovered via listSearchOptions:

# Find tickets where custom field "serialnumberfield" (search option 8101) equals "SRV-2024-0042"
curl -X GET \
  'https://glpi.example.com/apirest.php/search/Ticket?criteria[0][field]=8101&criteria[0][searchtype]=equals&criteria[0][value]=SRV-2024-0042&forcedisplay[0]=8101' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

---

Multiple Values Fields

Fields marked as "multiple" accept arrays of IDs:

Custom dropdown (multiple)

{
  "input": {
    "id": 42,
    "plugin_fields_tagfieldropdowns_id": [1, 3, 5]
  }
}

GLPI dropdown (multiple, e.g. dropdown-User)

{
  "input": {
    "id": 42,
    "users_id_assignedtofield": [2, 7, 12]
  }
}

Values are stored as a JSON array internally. On update, by default, the new array replaces the existing values entirely.

---

Complete Workflow Examples

Example 1: Full lifecycle — Create and update a Ticket with all field types

Setup assumed:

• Container "Incident Details" (type dom, id 5) on Ticket with fields:
  • referencefield (text)
  • costfield (number)
  • isescalatedfield (yesno)
  • duedatefield (date)
  • plugin_fields_priorityfieldropdowns_id (custom dropdown)
  • users_id_approverfield (dropdown-User)
  • itemtype_relateditemfield + items_id_relateditemfield (glpi_item)

Step 1: Init Session

curl -X GET \
  'https://glpi.example.com/apirest.php/initSession' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: user_token abc123def456' \
  -H 'App-Token: YOUR_APP_TOKEN'

Step 2: Create Ticket with all custom fields

curl -X POST \
  'https://glpi.example.com/apirest.php/Ticket' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "name": "Production server failure",
      "content": "<p>Server srv-prod-01 is unresponsive since 14:00</p>",
      "entities_id": 0,
      "type": 1,
      "urgency": 5,
      "impact": 5,
      "referencefield": "INC-2025-0042",
      "costfield": "3500.00",
      "isescalatedfield": 0,
      "duedatefield": "2025-03-05",
      "plugin_fields_priorityfieldropdowns_id": 2,
      "users_id_approverfield": 5,
      "itemtype_relateditemfield": "Computer",
      "items_id_relateditemfield": 15
    }
  }'

Step 3: Update — escalate the ticket

curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "urgency": 5,
      "isescalatedfield": 1,
      "plugin_fields_priorityfieldropdowns_id": 4,
      "users_id_approverfield": 8
    }
  }'

Step 4: Kill Session

curl -X GET \
  'https://glpi.example.com/apirest.php/killSession' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Example 2: Ticket with both dom and tab container fields

When your Ticket has:

• A dom container (id 5): "Incident Details" with referencefield
• A tab container (id 7): "SLA Info" with slatargetfield

You need two separate update calls:

# Update dom container fields (auto-detected, no c_id needed)
curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "referencefield": "INC-2025-0042"
    }
  }'

# Update tab container fields (explicit c_id required)
curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "c_id": 7,
      "slatargetfield": "2025-03-10 18:00:00"
    }
  }'

Example 3: Ticket with multiple tab containers

When your Ticket has several tab containers, each must be updated with a separate API call using its c_id:

• Tab container "SLA Info" (id 7): fields slatargetfield, slastatusfield
• Tab container "Finance" (id 9): fields costcenterfield, budgetcodefield
• Tab container "External Ref" (id 12): fields vendorreffield

# Update "SLA Info" tab (c_id = 7)
curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "c_id": 7,
      "slatargetfield": "2025-03-10 18:00:00",
      "slastatusfield": "On Track"
    }
  }'

# Update "Finance" tab (c_id = 9)
curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "c_id": 9,
      "costcenterfield": "CC-4200",
      "budgetcodefield": "BUD-2025-Q1"
    }
  }'

# Update "External Ref" tab (c_id = 12)
curl -X PUT \
  'https://glpi.example.com/apirest.php/Ticket/42' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "id": 42,
      "c_id": 12,
      "vendorreffield": "VENDOR-TKT-98765"
    }
  }'

Important: Each API call targets one container only via c_id. You cannot mix fields from different containers in the same request. If you omit c_id when multiple tab containers exist, the plugin will attempt to auto-detect a dom container first, then fall back to the first matching tab — which may not be the one you intend.

Example 4: Working with custom dropdown values

Step 1: List available dropdown values

curl -X GET \
  'https://glpi.example.com/apirest.php/PluginFieldsPriorityfieldDropdown?range=0-50' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Response:

[
  { "id": 1, "name": "Low", "comment": "", "completename": "Low" },
  { "id": 2, "name": "Medium", "comment": "", "completename": "Medium" },
  { "id": 3, "name": "High", "comment": "", "completename": "High" },
  { "id": 4, "name": "Critical", "comment": "", "completename": "Critical" }
]

Step 2: Create a new dropdown value

curl -X POST \
  'https://glpi.example.com/apirest.php/PluginFieldsPriorityfieldDropdown' \
  -H 'Content-Type: application/json' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN' \
  -d '{
    "input": {
      "name": "Blocker",
      "comment": "Production blocker",
      "entities_id": 0,
      "is_recursive": 1
    }
  }'

Step 3: Use the value in a ticket

{ "input": { "id": 42, "plugin_fields_priorityfieldropdowns_id": 5 } }

---

Troubleshooting

Custom fields are silently ignored

• Check plugin version: Ensure you're running Fields plugin ≥ 1.23.3 with the API fix (#1154)
• Check container is active: Disabled containers are ignored
• Check entity visibility: The container must be visible in the entity of the target item
• Check profile rights: The API user's profile must have read/write access to the container in the Fields plugin profile settings
• Check field names: Use listSearchOptions to verify the exact field names

Error "field c_id is not allowed"

This error does not happen — c_id is silently consumed by the plugin and removed from the input before GLPI processes it. If you see unexpected errors, verify the field names are spelled correctly.

How to find the container ID (c_id)

curl -X GET \
  'https://glpi.example.com/apirest.php/PluginFieldsContainer?range=0-50' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

Look for the id, name, label, type, and itemtypes fields in the response.

How to find the exact field key name

curl -X GET \
  'https://glpi.example.com/apirest.php/PluginFieldsField?searchText[plugin_fields_containers_id]=5&range=0-50' \
  -H 'Session-Token: YOUR_SESSION_TOKEN' \
  -H 'App-Token: YOUR_APP_TOKEN'

The name column in the response is the base key to use in API calls. For custom dropdown fields, prefix it as plugin_fields_{name}dropdowns_id.

[lagommette]

Hi,

I'm using the cloud version of GLPI.ro, but the examples provided in @RomainLvr's documentation seem to refer to the on-premise version of GLPI. I'm unable to assign values to my custom fields because I don't know how to set them up in my version of GLPI.

Thanks for you help

[stonebuzz]

The documentation does not differ between the cloud and on-premises versions.
In both cases, it requires knowledge of PHP objects, as well as MySQL tables and columns.

[lagommette]

@stonebuzz,

I have good knowledge of PHP objects, as well as MySQL tables and columns.

But when using cloud instance of GLPI, one has no access to PHP objects. More, the API URL is not https://glpi.example.com/apirest.php/ but https://myinstance.glpi-network.cloud/api.php/v2.2

On my instance, the graphical interface says that my field is called dropdowns_dropdowns_id_nrtwoindicederparabilitfield

Somewhere else it shows another name:

I use Postman. Everything works fine when writing to native fields. But it does not work when writing to custom fields, whatever name I choose.

[stonebuzz]

api.php/v2.2 is for High Level API

Fields is not compatible with latest API Engine

You need to use /apirest.php

[lagommette]

That’s important information. Thank you for clarifying that point.

I’ve enabled the ‘Enable Legacy REST API’ option.

Which URL should I use? I’ve just tried https://myinstance/apirest.php/, but it didn’t work.

Thanks in advance for your help

[lagommette]

I have just tried this URL: https://myinstance.glpi-network.cloud/apirest.php/initSession

I have this result:
[
"ERROR",
"API désactivée"
]

Which means that API Disabled

Any idea ?

[stonebuzz]

Yes, your legacy REST API has been deactivated.
You can get community support on forums or you can consider taking a subscription to get professional support.
You can also contact GLPI editor team directly.