chore: enhance feature request issue template for clarity and correct formatting

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,48 +1,70 @@
 ---
-name: 🚀 Feature request
-about: Suggest an idea for this project
-labels: enhancement, 0. Needs triage
+name: "🚀 Feature request"
+about: "Suggest an idea for this project"
+labels: [enhancement, "0. Needs triage"]
 ---
 
 <!--
-Thanks for reporting issues back to Nextcloud!
+Thanks for suggesting features for Nextcloud!
 
-Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also  https://nextcloud.com/support for support options.
+⚠️ Note:
+This is the **issue tracker of Nextcloud**, not a help forum.  
+Do NOT use this to ask questions or request installation support.
 
-Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
+For help, debugging, or general guidance, use:
+• Home users: https://help.nextcloud.com  
+• Enterprise support: https://portal.nextcloud.com  
+• Support options: https://nextcloud.com/support  
 
-Guidelines for submitting issues:
+Nextcloud is an open-source project backed by Nextcloud GmbH.  
+Volunteers mainly focus on issues affecting home users.  
+Engineers prioritize customer-reported issues.
 
-* Please search the existing issues first, it's likely that your issue was already reported or even fixed.
-    - Go to https://github.com/nextcloud and type any word in the top search/command bar. You probably see something like "We couldn’t find any repositories matching ..." then click "Issues" in the left navigation.
-    - You can also filter by appending e. g. "state:open" to the search string.
-    - More info on search syntax within github: https://help.github.com/articles/searching-issues
-
-* This repository https://github.com/nextcloud/server/issues is *only* for issues within the Nextcloud Server code. This also includes the apps: files, encryption, external storage, sharing, deleted files, versions, LDAP, and WebDAV Auth
-
-* SECURITY: Report any potential security bug to us via our HackerOne page (https://hackerone.com/nextcloud) following our security policy (https://nextcloud.com/security/) instead of filing an issue in our bug tracker.  
+Before opening a feature request, follow these guidelines:
 
-* The issues in other components should be reported in their respective repositories: You will find them in our GitHub Organization (https://github.com/nextcloud/)
--->
+1. 🔍 **Search existing issues**  
+   It is likely that the request already exists.  
+   - Search from https://github.com/nextcloud  
+   - Use filters like `state:open`
+   - GitHub search syntax: https://help.github.com/articles/searching-issues
+
+2. 🗂️ **This repository is only for the specific project you are in**  
+   This template should be used only in the repository where you want the feature.
 
+3. 🔐 **SECURITY**  
+   Do NOT report security issues here.  
+   Report them via HackerOne:  
+   https://hackerone.com/nextcloud  
+   Security policy: https://nextcloud.com/security/
+-->
 
-<!--- Please keep this note for other contributors -->
+<!-- Please keep this note for other contributors -->
 
 ### How to use GitHub
 
-* Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are interested into the same feature.
-* Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
-* Subscribe to receive notifications on status change and new comments. 
+- Use the 👍 reaction to show support for the same feature.  
+- Do **not** add “+1” or meaningless comments — this spams all watchers.  
+- Subscribe to the issue to receive updates.  
 
+---
+
+### **Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is.  
+Example: "I'm always frustrated when …"
 
-**Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+---
 
-**Describe the solution you'd like**
-A clear and concise description of what you want to happen.
+### **Describe the solution you'd like**
+What should happen?  
+Explain the expected behavior as clearly as possible.
+
+---
+
+### **Describe alternatives you've considered**
+If applicable, list other approaches or workarounds you thought about.
+
+---
 
-**Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
+### **Additional context**
+Add screenshots, logs, or context that helps clarify your request.
 
-**Additional context**
-Add any other context or screenshots about the feature request here.