PLUGIN REGISTRY REQUEST: Analytics Plugin

[JordanP244656]

Modmail Analytics Plugin

Simple analytics plugin for Modmail that tracks ticket activity and
gives a quick overview of how things are going.

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Features

• Tracks how many tickets are opened
• Tracks how many tickets are closed
• Calculates average time a ticket stays open
• Weekly and monthly reports
• CSV export (works with Excel / Google Sheets)
• No setup required

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Installation

?plugin add JordanP244656/ModmailAnalyticsPlugin/analytics@main

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Commands

.analytics
Shows usage.

.analytics weekly
Shows stats from the last 7 days.

.analytics monthly
Shows stats from the last 30 days.

.analytics export
Exports the last 7 days as a CSV file.

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How it works

The plugin listens for ticket events.

• When a ticket opens, it stores the timestamp
• When a ticket closes, it calculates how long it was open

Everything is grouped by category automatically.

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Example

Discord output:

Support Opened: 42 Closed: 38 Avg Time: 12m 32s

CSV output:

Category,Opened,Closed,Average Time Support,42,38,12m 32s
Moderation,27,25,8m 10s

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Plans

• Automatic weekly reports
• Configurable report channel
• Add more compatibility so you can set your own timestamps!
• Saves on CSV with Accurate Period of Data & Exportation Time & Date
• Outputs with the Accurate Period of Data (meaning shows you what date)
• Get this on the registry!
• Create more plugins!