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Add conversation_to_link_id parameter to ticket creation API#317

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marcmlc merged 1 commit intomainfrom
marcmeillac/move-conversation-to-link-id-to-stable
Oct 7, 2025
Merged

Add conversation_to_link_id parameter to ticket creation API#317
marcmlc merged 1 commit intomainfrom
marcmeillac/move-conversation-to-link-id-to-stable

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@marcmlc marcmlc commented Oct 7, 2025

Summary

  • Moved conversation_to_link_id parameter from unstable to 2.14 API version
  • Added documentation for ticket linking functionality

Details

The conversation_to_link_id parameter allows linking conversations to tickets with the following valid combinations:

  • conversation | back-office ticket
  • customer tickets | non-shared back-office ticket
  • conversation | tracker ticket
  • customer ticket | tracker ticket

Follow up to https://github.com/intercom/intercom/pull/437860

🤖 Generated with Claude Code

Moved conversation_to_link_id parameter from unstable to 2.14 API version. This parameter allows linking conversations to tickets with the following valid combinations:
- conversation | back-office ticket
- customer tickets | non-shared back-office ticket
- conversation | tracker ticket
- customer ticket | tracker ticket

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude <noreply@anthropic.com>
@marcmlc marcmlc requested a review from a team October 7, 2025 10:09
@marcmlc marcmlc merged commit 524d65c into main Oct 7, 2025
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@marcmlc marcmlc deleted the marcmeillac/move-conversation-to-link-id-to-stable branch October 7, 2025 10:47
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2 participants