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Fix issue #24093: add manual payment retry documentation #24445

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Fix issue #24093: add manual payment retry documentation #24445

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Fix issue #24093: add manual payment retry documentation
dvdksn Mar 20, 2026
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Revert package-lock.json to main
dvdksn Mar 20, 2026
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15 changes: 12 additions & 3 deletions content/manuals/billing/payment-method.md
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Expand Up @@ -237,9 +237,6 @@ verification email and enter the amount of this deposit to verify your account.

## Failed payments

You can't manually retry a failed payment. Docker will retry failed payments
based on the retry schedule.

If your subscription payment fails, there is a grace period of 15 days,
including the due date. Docker retries to collect the payment 3 times using the
following schedule:
Expand All @@ -252,6 +249,18 @@ Docker also sends an email notification
`Action Required - Credit Card Payment Failed` with an attached unpaid invoice
after each failed payment attempt.

### Manual payment retry

If you want to resolve a failed payment immediately instead of waiting for the automatic retry schedule, you can manually retry the payment:

1. Access the unpaid invoice from the email notification or from your billing history.
2. Select **Pay online** on the invoice.
3. You'll be redirected to Stripe to complete the payment with your current payment method or a different one.

This allows you to resolve payment issues immediately without waiting for the automatic retry schedule.
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@docker-agent docker-agent bot Mar 20, 2026

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STYLE: Use 'lets you' instead of 'allows you to'

According to STYLE.md word list, 'allows you to' should be replaced with 'lets you' or state what it does directly.

Additionally, this sentence is redundant with the section opener. The opener already states 'If you want to resolve a failed payment immediately instead of waiting for the automatic retry schedule', so this closing sentence repeats the same information and violates STYLE.md's conciseness principle.

Suggestion: Remove this sentence entirely for conciseness.


### Subscription downgrade

Once the grace period is over and the invoice is still not paid, the
subscription downgrades to a free subscription and all paid features are
disabled.
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