smart-shield: clarify Regional Tiered Cache availability (SHIP-15052)#30674
Open
cnachiappan-dev wants to merge 2 commits intocloudflare:productionfrom
Open
smart-shield: clarify Regional Tiered Cache availability (SHIP-15052)#30674cnachiappan-dev wants to merge 2 commits intocloudflare:productionfrom
cnachiappan-dev wants to merge 2 commits intocloudflare:productionfrom
Conversation
The current docs state that Regional Tiered Cache is "Available with Smart Shield Advanced," which implies all plan tiers must purchase Smart Shield Advanced to access it. This is incorrect: Enterprise plans include Regional Tiered Cache regardless of Smart Shield package, and Smart Shield Advanced only adds it for Free, Pro, and Business plans. This is the source of in-product confusion where ENT zones see the RTC toggle on a free Smart Shield package while the docs and Explore Packages modal imply Smart Shield Advanced is required. Updates: - regional-tiered-cache.mdx: rewrite the availability note to call out Enterprise inclusion and the Smart Shield Advanced path for non-ENT plans. - get-started.mdx: add a callout under Smart Shield Advanced (parallel to the existing Dedicated CDN Egress IPs callout) explaining ENT entitlement. - index.mdx: extend the RTC bullet on the overview page to reflect the dual availability path. Refs SHIP-15052.
Contributor
codyanthony850
left a comment
codyanthony850
left a comment
There was a problem hiding this comment.
Changes look correct — builds clean locally. One minor suggestion on the index.mdx parenthetical for consistency with sibling bullets.
codyanthony850
approved these changes
May 7, 2026
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
3 participants
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Summary
Clarify that Regional Tiered Cache is included with Enterprise plans, and that Smart Shield Advanced is the path for non-ENT (Free/Pro/Business) plans. Current docs state only "Available with Smart Shield Advanced," which implies all plan tiers must purchase Smart Shield Advanced — incorrect.
This was the source of in-product confusion where an Enterprise zone sees the RTC toggle on the free Smart Shield package while the docs and the dashboard Explore Packages modal both imply Smart Shield Advanced is required. Confirmed with the Smart Shield PM that the correct positioning is: ENT plans include RTC as they always have; Smart Shield Advanced adds RTC for non-ENT plans.
Changes
src/content/docs/smart-shield/configuration/regional-tiered-cache.mdx— rewrite the availability note fromAvailable with Smart Shield Advanced.toIncluded with Enterprise plans. Available to Free, Pro, and Business plans through Smart Shield Advanced.src/content/docs/smart-shield/get-started.mdx— add a callout under the Smart Shield Advanced subsection (parallel in style and placement to the existing Dedicated CDN Egress IPs callout) explaining ENT entitlement.src/content/docs/smart-shield/index.mdx— extend the Regional Tiered Cache bullet on the overview page to reflect the dual availability path.Why this matters
The Regional Tiered Cache PRD explicitly states: "Regional Tiered Cache is ENT-only and is included in that plan level." Smart Shield Advanced was introduced later as a way to extend RTC (and Cache Reserve, Aegis) to PAYGO/non-ENT customers — it does not replace the existing ENT plan entitlement.
Field-side this caused a multi-surface contradiction across the dashboard splash, Explore packages modal, and developer docs in the same customer session. The dashboard-side fixes are tracked under SHIP-15053; this PR fixes the docs side.
Verification
Reviewer
Requested review: Cody Anthony (canthony@cloudflare.com — please add yourself as a reviewer when you see this; I could not resolve your GitHub handle confidently).
References