Update data privacy and subscription policies per legal requirements

main/docs/secure/data-privacy-and-compliance/data-processing.mdx

@@ -22,6 +22,22 @@ The Auth0 user profile information is stored in Auth0 when you use a database co
 
 The personal data stored in Auth0 is used only for the purposes of providing its services, namely authenticating users
 
-## What happens to data when an account is deleted
+## How can I delete my data?
 
-When an end user's account is deleted, their user profile, included metadata, is removed. To learn more, read [Auth0 General Data Protection Regulation Compliance: Right to access, correct, and erase data](/docs/secure/data-privacy-and-compliance/gdpr).
+As the Data Controller, the Customer is responsible for managing and deleting data via the self-service features including:
+
+- [Delete or Reset Tenants](/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant) - Use this feature to delete a Tenant. When you delete a Tenant, the system permanently removes all associated Customer data.
+- [Manage Users Using the Management API](/docs/manage-users/user-accounts/manage-users-using-the-management-api) - Use the API to retrieve, create, update, or delete users with the Management API.
+- [Manage Users in Dashboard](/docs/manage-users/user-accounts/manage-users-using-the-dashboard) - Use the Dashboard to create, view, modify, or delete users manually.
+
+## When is Customer data automatically deleted?
+
+Auth0 retains Customer data as long as the Customer is considered active.
+
+Auth0 classifies a Customer as inactive when they meet both of the following conditions:
+
+1. The Customer uses a Free Plan (including those who opted for or downgraded to a Free Tier).
+
+2. All associated tenants show no activity for a continuous period of 150 days.
+
+After 150 days of inactivity, the system schedules the inactive Customer’s tenants and all associated data for permanent deletion.

main/docs/troubleshoot/customer-support/manage-subscriptions/downgrade-or-cancel-subscriptions.mdx

@@ -23,7 +23,7 @@ If you downgrade or cancel your Auth0 subscription, you may be eligible for a cr
 
 ## Enterprise plans
 
-If you are subscribed to an Enterprise plan, contact your Technical Account Manager (TAM) and then [open a ticket with Auth0 Support](/docs/troubleshoot/customer-support/open-and-manage-support-tickets).
+Once your Enterprise Subscription Period ends, the system automatically downgrades your account to the Free Plan. For assistance during this transition, contact your Technical Account Manager (TAM) and then [open a ticket with Auth0 Support](/docs/troubleshoot/customer-support/open-and-manage-support-tickets).
 
 ## Learn more