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add failed status to disputes in docs #402

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Merged
Sowmith-Reddy164 merged 1 commit into from
Jan 29, 2026
Merged

add failed status to disputes in docs #402

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9 changes: 6 additions & 3 deletions api-references/payments/billpay/api-integration.json
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Original file line number Diff line number Diff line change
Expand Up @@ -5723,7 +5723,8 @@
"REJECTED",
"DEFAULT_RESOLVED",
"REFUNDED",
"PENDING_REFUND"
"PENDING_REFUND",
"FAILED"
]
},
"disputeId": {
Expand Down Expand Up @@ -6928,7 +6929,8 @@
"ASSIGNED_TO_OU",
"ESCALATED",
"RESOLVED",
"UNRESOLVED"
"UNRESOLVED",
"FAILED"
]
}
}
Expand Down Expand Up @@ -7203,7 +7205,8 @@
"REJECTED",
"DEFAULT_RESOLVED",
"REFUNDED",
"PENDING_REFUND"
"PENDING_REFUND",
"FAILED"
]
},
"ticketType": {
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1 change: 1 addition & 0 deletions content/payments/billpay/api-integration/harmonization_of_tat.mdx
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Expand Up @@ -53,6 +53,7 @@ The `ComplaintStatus` enum has been updated with the following values:
| `DEFAULT_RESOLVED` | Dispute automatically resolved due to timeout or default process in favout of customer |
| `REFUNDED` | Refund successfully processed and completed |
| `PENDING_REFUND` | Refund approved and currently being processed |
| `FAILED` | Dispute failed to be raised with NPCI due to technical or network errors |

#### New Response Fields

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1 change: 1 addition & 0 deletions content/payments/billpay/api-integration/objects.mdx
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Expand Up @@ -183,6 +183,7 @@ The Payment Bill object contains information about a specific bill to be paid.
| `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer. |
| `REFUNDED` | Refund successfully processed and completed in favour of the customer. |
| `PENDING_REFUND` | Refund approved and currently being processed. |
| `FAILED` | Dispute failed to be raised with NPCI due to technical or network errors. |

## Bill Period

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2 changes: 1 addition & 1 deletion content/payments/billpay/api-integration/webhooks.mdx
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Expand Up @@ -239,7 +239,7 @@ URL : To be provided by partner`}</CodeBlockWithCopy>
"data": {
"refId": "JPMRPBOGGDTP1EFRZVXVESQVQIS10461642",
"disputeId": "OP0121046567755",
"status": "ASSIGNED/RESOLVED/REJECTED/DEFAULT_RESOLVED/REFUNDED/PENDING_REFUND",
"status": "ASSIGNED/RESOLVED/REJECTED/DEFAULT_RESOLVED/REFUNDED/PENDING_REFUND/FAILED",
"assignedTo": "AX39",
"remarks": "Resolved in favour of customer"
}
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