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GetHelp Script include - Pull6#2564

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ravichandra1998g merged 22 commits intoServiceNowDevProgram:mainfrom
trimbakeshmadhan-109:pull6
Oct 28, 2025
Merged

GetHelp Script include - Pull6#2564
ravichandra1998g merged 22 commits intoServiceNowDevProgram:mainfrom
trimbakeshmadhan-109:pull6

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@trimbakeshmadhan-109 trimbakeshmadhan-109 commented Oct 28, 2025

PR Description:

GetServiceDeskAgentHelpAIUtil

Pull Request Checklist

Overview

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  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

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  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
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  • I've placed my code snippet(s) in one of the required top-level categories:
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@trimbakeshmadhan-109
script.js
2da9254 
Automatically create a problem record from incident volume
Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. 
Code snippet
This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Script.js
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Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
script.js
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This example searches a JSON document for all developers listed under the specified path.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Update README.md
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@trimbakeshmadhan-109
script.js
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Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.
@trimbakeshmadhan-109
README.md
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@trimbakeshmadhan-109
Update script.js
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@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Count Inactive Users with …
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…Active incidents/script.js
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Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Find oldest Incident based…
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… Assignment Groups/script.js
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/README.md
@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideJsonPath/GlideJsonPath Reader Exampl…
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…e/script.js
@trimbakeshmadhan-109
GetServiceDeskAgentHelpAIUtil
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This is a client-callable Script Include designed for the ServiceNow platform that integrates with an external Databricks AI endpoint. Its purpose is to assist Service Desk agents by providing AI-generated responses to user queries, which can be used to populate incident information or assist in troubleshooting.
The script acts as a server-side proxy, handling the client-side request, invoking a Flow Designer Action to communicate with the Databricks service, and returning the AI's response to the client.
@trimbakeshmadhan-109
Delete Server-Side Components/Script Includes/GetServiceDeskAgentHelp…
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…AIUtil
@trimbakeshmadhan-109
script.js
45661ee 
This is a client-callable Script Include designed for the ServiceNow platform that integrates with an external Databricks AI endpoint. Its purpose is to assist Service Desk agents by providing AI-generated responses to user queries, which can be used to populate incident information or assist in troubleshooting.
@trimbakeshmadhan-109
Create README.md
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@trimbakeshmadhan-109
Delete Core ServiceNow APIs/GlideAggregate/Create Problem based on in…
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…cident volume/README.md
@ravichandra1998g ravichandra1998g self-assigned this Oct 28, 2025
trimbakeshmadhan-109
trimbakeshmadhan-109 commented Oct 28, 2025
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Reviewed

PR containes 2 Files

1.Script.js
2.README

@trimbakeshmadhan-109 trimbakeshmadhan-109 marked this pull request as ready for review October 28, 2025 06:56
@trimbakeshmadhan-109 trimbakeshmadhan-109 changed the title GetServiceDeskAgentHelpAIUtil - Pull6 GetHelp Script include - Pull6 Oct 28, 2025
ravichandra1998g
ravichandra1998g approved these changes Oct 28, 2025
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looks good to me

@ravichandra1998g ravichandra1998g merged commit 263a8fe into ServiceNowDevProgram:main Oct 28, 2025
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