Call an external ML API from ServiceNow to get AI predictions for incidents and auto-update records.

[BEASTSHRIRAM]

PR Description:

shows how to integrate external ML model APIs with ServiceNow to get AI predictions.

What's Included

• Script Include to call ML prediction APIs
• RESTMessageV2 integration example
• Error handling and logging

Use Cases

• Predict incident resolution time
• Auto-classify tickets
• Get risk scores
• Smart assignment recommendations
• Thank you for the opportunity to contribute

Pull Request Checklist

Overview

• Put an x inside of the square brackets to check each item.
• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
  • Client-Side Components/
  • Modern Development/
  • Integration/
  • Specialized Areas/
• I've used appropriate sub-categories within the top-level categories
• Each code snippet has its own folder with a descriptive name

Documentation

• I've included a README.md file for each code snippet
• The README.md includes:
  • Description of the code snippet functionality
  • Usage instructions or examples
  • Any prerequisites or dependencies
  • (Optional) Screenshots or diagrams if helpful

Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

[BEASTSHRIRAM]

Why ServiceNow devs need this: It's the pattern for any real-time AI integration - from chatbot responses to risk scoring to auto-categorization. Instead of exporting data (PR #2534), this shows how to GET predictions IN REAL-TIME per record.

[rohi-v]

Thanks for your submission.

It appears that this pull request contains more files than described in the title. Please review and update the pull request to either remove the extra/unintended files [If applicable: You can create a new branch on your forked repository to avoid accidental inclusions of new commits in the future.].

Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one.