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fix(case): escalated cases shouldn't update incident channel topic #6154

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aaronherman merged 1 commit into from
Jul 25, 2025
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fix(case): escalated cases shouldn't update incident channel topic #6154

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2 changes: 1 addition & 1 deletion src/dispatch/case/flows.py
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Original file line number Diff line number Diff line change
Expand Up @@ -534,7 +534,7 @@ def case_update_flow(
# we send the case updated notification
update_conversation(case, db_session)

if case.has_channel and not case.has_thread and case.status != CaseStatus.closed:
if case.has_channel and not case.has_thread and case.status not in [CaseStatus.escalated, CaseStatus.closed]:
# determine if case channel topic needs to be updated
if case_details_changed(case, previous_case):
conversation_flows.set_conversation_topic(case, db_session)
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