feat(case_priority): adds ability to disable after-hours warning for case priorities

src/dispatch/case/priority/config.py

@@ -7,6 +7,7 @@
         "page_assignee": False,
         "default": True,
         "enabled": True,
+        "disable_delayed_message_warning": False,
     },
     {
         "name": "Medium",
@@ -16,6 +17,7 @@
         "page_assignee": False,
         "default": False,
         "enabled": True,
+        "disable_delayed_message_warning": False,
     },
     {
         "name": "High",
@@ -25,6 +27,7 @@
         "page_assignee": False,
         "default": False,
         "enabled": True,
+        "disable_delayed_message_warning": False,
     },
     {
         "name": "Critical",
@@ -34,6 +37,7 @@
         "page_assignee": True,
         "default": False,
         "enabled": True,
+        "disable_delayed_message_warning": True,
     },
     {
         "name": "Optional",
@@ -43,5 +47,6 @@
         "page_assignee": False,
         "default": False,
         "enabled": True,
+        "disable_delayed_message_warning": False,
     },
 ]

src/dispatch/case/priority/models.py

@@ -21,6 +21,7 @@ class CasePriority(Base, ProjectMixin):
     color = Column(String)
     enabled = Column(Boolean, default=True)
     default = Column(Boolean, default=False)
+    disable_delayed_message_warning = Column(Boolean, default=False)
 
     # This column is used to control how priorities should be displayed
     # Lower numbers will be shown first.
@@ -48,6 +49,7 @@ class CasePriorityBase(DispatchBase):
     name: NameStr
     project: ProjectRead | None = None
     view_order: int | None = None
+    disable_delayed_message_warning: bool | None = None
 
 
 class CasePriorityCreate(CasePriorityBase):

src/dispatch/database/revisions/tenant/versions/2025-07-12_6e66b6578810.py

@@ -0,0 +1,37 @@
+"""Adds disable delayed message warning column to case_priority table
+
+Revision ID: 6e66b6578810
+Revises: aa87efd3d6c1
+Create Date: 2025-07-11 12:26:16.155438
+
+"""
+
+from alembic import op
+import sqlalchemy as sa
+
+
+# revision identifiers, used by Alembic.
+revision = "6e66b6578810"
+down_revision = "aa87efd3d6c1"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column(
+        "case_priority",
+        sa.Column(
+            "disable_delayed_message_warning",
+            sa.Boolean(),
+            nullable=True,
+            server_default=sa.text("false"),
+        ),
+    )
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("case_priority", "disable_delayed_message_warning")
+    # ### end Alembic commands ###

src/dispatch/plugins/dispatch_slack/case/interactive.py

@@ -29,6 +29,7 @@
 from dispatch.case import service as case_service
 from dispatch.case.enums import CaseResolutionReason, CaseStatus, CaseResolutionReasonDescription
 from dispatch.case.models import Case, CaseCreate, CaseRead, CaseUpdate
+from dispatch.case.priority import service as case_priority_service
 from dispatch.case.type import service as case_type_service
 from dispatch.config import DISPATCH_UI_URL
 from dispatch.conversation import flows as conversation_flows
@@ -1323,6 +1324,16 @@ def handle_case_after_hours_message(
     participant = participant_service.get_by_case_id_and_email(
         db_session=db_session, case_id=int(context["subject"].id), email=user.email
     )
+
+    # get case priority settings and if delayed message warning is disabled, log and return
+    case_priority_data = case_priority_service.get(
+        db_session=db_session, case_priority_id=case.case_priority_id
+    )
+
+    if case_priority_data.disable_delayed_message_warning:
+        log.debug("delayed messaging is disabled, not sending a warning")
+        return
+
     # handle no participant found
     if not participant:
         log.warning(

src/dispatch/project/flows.py

@@ -138,6 +138,7 @@ def project_init_flow(*, project_id: int, organization_slug: str, db_session=Non
             enabled=priority["enabled"],
             view_order=priority["view_order"],
             color=priority["color"],
+            disable_delayed_message_warning=priority["disable_delayed_message_warning"],
         )
         case_priority_service.create(db_session=db_session, case_priority_in=case_priority_in)
 

src/dispatch/static/dispatch/src/case/priority/NewEditSheet.vue

@@ -82,6 +82,13 @@
                   hint="Check if this case priority should be the default."
                 />
               </v-col>
+              <v-col cols="12">
+                <v-checkbox
+                  v-model="disable_delayed_message_warning"
+                  label="Disable delayed message warning"
+                  hint="Would you like to disable Dispatch from notifying users when they send a message in Slack outside of the Case Assignee's 9a-5p working schedule?"
+                />
+              </v-col>
               <v-col cols="12">
                 <v-checkbox
                   v-model="enabled"
@@ -134,6 +141,7 @@ export default {
       "selected.page_assignee",
       "selected.project",
       "selected.view_order",
+      "selected.disable_delayed_message_warning",
     ]),
     ...mapFields("case_priority", {
       default_case_priority: "selected.default",

src/dispatch/static/dispatch/src/case/priority/store.js

@@ -16,6 +16,7 @@ const getDefaultSelectedState = () => {
     name: null,
     project: null,
     view_order: null,
+    disable_delayed_message_warning: null,
   }
 }