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5 changes: 3 additions & 2 deletions src/dispatch/case/flows.py
Original file line number Diff line number Diff line change
Expand Up @@ -308,10 +308,11 @@ def case_new_create_flow(
f"Failed to get oncall service: {e}. Falling back to default oncall_name string."
)

# send a message to the channel to inform them that they can engage the oncall
send_event_paging_message(case, db_session, oncall_name)

# send reminder to assignee to update the security event
send_event_update_prompt_reminder(case, db_session)
# send ephemeral message to assignee to update the security event
send_event_update_prompt_reminder(case, db_session)

if case and case.case_type.auto_close:
# we transition the case to the closed state if its case type has auto close enabled
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