This repository was archived by the owner on Sep 3, 2025. It is now read-only.
feat(slack/case): allow page command in dedicated case channels #5780
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
This pull request introduces a new feature that allows the
/dispatch-engage-oncallcommand to be used within dedicated case channels in Slack. This enhancement is designed to streamline the process of engaging on-call services directly from case channels, improving response times and coordination during case management.Key Changes
case_engage_oncall_flowinsrc/dispatch/case/flows.pyto handle the engagement of on-call services for cases. This function includes logic to page the on-call service if specified.pagefunction insrc/dispatch/plugins/dispatch_pagerduty/plugin.pyandsrc/dispatch/plugins/dispatch_pagerduty/service.pyto support the new event type "case" for paging.handle_engage_oncall_commandandhandle_engage_oncall_submission_eventinsrc/dispatch/plugins/dispatch_slack/incident/interactive.pyto support the new case flow. The command is now available for cases with dedicated channels.