N°9160 Copy log entry from parent ticket

[v-dumas]

Base information

Question	Answer
Related to a Combodo ticket	N°9160
Type of change?	Enhancement

Objective (enhancement)

Allow to see in a Ticket log, which entries are coming from the parent ticket as a copy

Proposed solution (bug and enhancement)

Add an automatic prefix on those parent log entries based on a dictionary entry using this syntax

"Class:UserRequest/Method:UpdateChildTicketWith:public_log"
"Class:Incident/Method:UpdateChildTicketWith:private_log"

Those entries receive 2 placeholders

• the first one is the parent ticket id
• the second one is the ticket ref

They can use one or the other or even none

By default private log uses an hyperlink to the parent, while public uses just the ref.
This could be changed, but was setup this way to limit the visibility of an iTop portal glitch when such hyperlink are displayed in portal

Checklist before requesting a review

• I have performed a self-review of my code
• I have tested all changes I made on an iTop instance
• I have added a unit test, otherwise I have explained why I couldn't
• Is the PR clear and detailed enough so anyone can understand without digging in the code?

[greptile-apps]

Greptile Summary

This PR adds parent-ticket log copy markers for child ticket updates. It changes:

• Adds a shared UpdateChildTicketLog helper for propagating modified case log entries.
• Updates request and incident lifecycle hooks to copy public and private logs to child tickets.
• Adds parent_request_id support on incidents for request-to-incident relationships.
• Adds dictionary prefixes so copied log entries identify their parent ticket.
• Adds unit coverage for recursive child request log propagation.

Confidence Score: 5/5

This looks safe to merge.

• No blocking issues found in the changed code.

_{Reviews (2): Last reviewed commit: "N°9160 - Add missing dictionary entries" | Re-trigger Greptile}

[v-dumas]

@greptile