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Reasons for Not Tracking

Do you have Background App Refresh on for Moves? (iPhone Settings app > General > Background App Refresh) => Please enable: Moves cannot work in the background without it. Sometimes iOS 7 needs to free memory for other apps and this may cause Moves to be stopped. Moves will attempt to wake up again as soon as possible. Avoiding use of memory-intensive apps like games may help avoid this issue. Moves stops temporarily when it’s updated to a new version. After an app update, Moves will wake up automatically when you start moving geographically. To avoid ‘Moves off’ section while stationary you can open the app yourself after an update. Location services were turned off. You can turn them on in iPhone Settings app > Privacy > Location Services. One more possibility is that background activity permissions are mixed up for Moves in iOS. A workaround to reset them is: Ensure you have created a Moves account Delete Moves from your phone Reboot the phone Reinstall Moves from the App Store Reboot the phone again Open Moves