***ERROR*** SSLHandshakeException - Remote host closed connection during handshake #44
Description
Hello, I'm a product owner/system admin for my organisation's instance of Smartsheet and I've been responsible for carrying out monthly backups of all of our data.
It was previously working fine, however, since changing laptops, I'm having repeated issues and error messages. Please see screenshots below.
My new laptop is an Apple Macbook Pro, which has the new Apple M1 Pro with 10-core CPU and 16-core GPU processor. I'm not sure if this could be the cause of the issues? A colleague has suggested the following: "So the error you get is basically saying it cannot connect to Smartsheet’s servers. It worked on your old machine which was also macOS 12 so if everything else is the same or very similar, the main difference is the M1 processor in your new machine. Which is a completely different type of processor to old one, so Java will be running in an emulator. This can cause all sorts of issues. Vendors have been rebuilding their software to run on the new M1 architecture which will not happen with Java 8, it’s not really supported anymore. "
Any advice and/or guidance would be much appreciated!