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Action Operations

Ticket actions (notes, status changes, time entries, etc.) via /api/Actions. In HaloPSA terminology these are actions on a ticket (fault), not automation workflow actions.

Get Many

Parameters:

  • Return All / Limit — When Return All is enabled, results are paginated automatically (1000 per API page)
  • Filters — Filter by ticket, agent, outcome, dates, etc.
  • Filters (JSON) — JSON overrides the Filters collection; use with expressions

Get by ID

Parameters:

  • Action ID — Action record ID

Create

Parameters:

  • Ticket ID — Ticket to attach the action to
  • Note — Action body / note text
  • Additional Fields — Including Outcome Name or ID (outcome_id) from the HaloPSA Outcome list (loaded via getOutcomes)

Update

Update an action by ID. Supports Outcome Name or ID and other fields in the node UI.

Delete

Delete an action by ID.

Reaction

Submit an action reaction (POST /Actions/reaction). Body is ActionReaction JSON via Additional Fields.

Review

Submit an action for review (POST /Actions/Review). Optional Action ID and Additional Fields JSON merged into the body.