Informational: SLA

[ioggstream]

Informational

In our guidelines we decided to distinguish Service Level Indicators, Objectives and Agreement depending on if there was an actual agreeement on the values.

About service availability, we are reasoning on APDEX so that we consider response latency too.

[paulvet1]

@ioggstream Thank you for all of your edits, suggestions and feedback, we're very grateful. Are you able to share your guidelines? It'd be great to chat more generally about what you're up to - if you're interested, please drop me a line at paul.vet@ontario.ca. Thanks!

[ioggstream]

Hi @paulvet1.

Our guidelines - in Italian - are available here https://docs.italia.it/italia/piano-triennale-ict/lg-modellointeroperabilita-docs/it/bozza/ (with Chrome you should be able to google translate with right-click on the webpage).

They are still draft, as we should integrate feedbacks and write a new chapter on the governance.

A presentation in English with the core points is available here