[Bug]: Upgrade 31.0.10 > 32.0.1 apps go missing

[stoneubi]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

I would like to bring this topic into the issue report:
https://help.nextcloud.com/t/upgrade-31-0-10-32-0-1-apps-go-missing/234715

Bug:
I upgraded from 31.0.10 to 32.0.1 and all my apps are gone. No calendar, contacts, deck, passwords, NextPod, Mail, Memories, Forms are any more available.

Thanks to proxmox and my nextcloud server installed on an dietpi vm, I made a backup before and restored my backup. Otherwise this is a fatal error.

Steps to reproduce

1. upgrade from 31.010 to 32.0.1
2. open nextcloud
3. check if metioned apps are still there

Expected behavior

All apps should be in status active after the upgrade.

Nextcloud Server version

31

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.4

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 31 to 32)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

No response

[sirdrakeistda]

This happened for me when upgrading from 32.0.0 to 32.0.1. I used nextcloudpi as installation and used php8.3. I think it's mor an issue for NC v32 and not NC v31.

[mepreston]

has been reported in the forum
https://help.nextcloud.com/t/upgrade-31-0-10-32-0-1-apps-go-missing/234715

[x29a]

updated to 32.0.2 and problem seems to be fixed, maybe because of PRs #56061 or #55832 - anyways: thanks!

EDIT: ok, it seems the apps worked because NC restarted during the update, after some while i get the "not found" again. Restarting apache then helps again, but for how long? :/

[mepreston]

I upgraded from 31.0.11 to 32.0.2 and all my apps were missing. i've been using NC since the first release and i've never seen an upgrade go this badly before. If this is intended behavior it should have been listed in the release notes. If this is not intended behavior then the release testing should be updated to catch something like this before it is released.

[bcutter]

Digging through open issues before attempting to upgrade from v31 to v32 I discovered this issue.
What did you affected users do? Are the apps physically deleted in the apps folder or are they "just" disabled?

Sounds like a deal-breaker to me at the moment. Rollbacks take too much time to trust and "just give it a try".

[stoneubi]

Yesterday I updated from nc 31.0.10 to 31.0.11. All apps where still active.

After that I updated from 31.0.11 to 32.0.2 and all apps are still active and work correctly.

This time the update was successfull.

As mentioned everywhere, it is a must to backup the instance before every update to be able to rollback if things happen like this prior bug.

[bcutter]

Update from 31.0.11.2 to 32.0.2.2 worked without running into this issue.

[t0mcat1337]

Just updated from 31.0.6 -> 32.0.2: All Apps gone, had to reinstall them
Perhaps this log output during the update helps a bit:

Initializing nextcloud 32.0.2.2 ...
Upgrading nextcloud from 31.0.6.2 ...
=> Searching for hook scripts (*.sh) to run, located in the folder "/docker-entrypoint-hooks.d/pre-upgrade"
==> Skipped: the "pre-upgrade" folder is empty (or does not exist)
Setting log level to debug
Turned on maintenance mode
Updating database schema
Updated database
Disabled incompatible app: collectives
Disabled incompatible app: contacts
Disabled incompatible app: deck
Disabled incompatible app: gpxpod
Disabled incompatible app: integration_deepl
Disabled incompatible app: integration_excalidraw
Disabled incompatible app: integration_giphy
Disabled incompatible app: integration_openstreetmap
Disabled incompatible app: mail
Disabled incompatible app: memories
Disabled incompatible app: notes
Disabled incompatible app: notify_push
Disabled incompatible app: onlyoffice
Disabled incompatible app: polls
Disabled incompatible app: previewgenerator
Disabled incompatible app: recognize
Disabled incompatible app: user_oidc
Disabled incompatible app: whiteboard
Updating <federation> ...
Updated <federation> to 1.22.0
Updating <lookup_server_connector> ...
Updated <lookup_server_connector> to 1.20.0
Updating <oauth2> ...
Updated <oauth2> to 1.20.0
Updating <password_policy> ...
Updated <password_policy> to 4.0.0-dev.0
Updating <photos> ...
Updated <photos> to 5.0.0-dev.1
Updating <user_ldap> ...
Updated <user_ldap> to 1.23.0
Updating <activity> ...
Updated <activity> to 5.0.0-dev.0
Updating <circles> ...
Updated <circles> to 32.0.0
Updating <cloud_federation_api> ...
Updated <cloud_federation_api> to 1.16.0
Updating <dav> ...
Fix broken values of calendar objects
 Starting ...
Clean up old calendar subscriptions from deleted users that were not cleaned-up
    0/0 [>---------------------------]   0% Starting ...
 0/2 [>---------------------------]   0%
 Starting ...
Updated <dav> to 1.34.2
Updating <files> ...
Updated <files> to 2.4.0
Updating <files_external> ...
Updated <files_external> to 1.24.0
Updating <files_sharing> ...
Updated <files_sharing> to 1.24.1
Updating <files_trashbin> ...
Updated <files_trashbin> to 1.22.0
Updating <files_versions> ...
Updated <files_versions> to 1.25.0
Updating <sharebymail> ...
Updated <sharebymail> to 1.22.0
Updating <webhook_listeners> ...
Updated <webhook_listeners> to 1.3.0
Updating <workflowengine> ...
Updated <workflowengine> to 2.14.0
Updating <logreader> ...
Updated <logreader> to 5.0.0-dev.0
Updating <notifications> ...
Updated <notifications> to 5.0.0-dev.0
Updating <systemtags> ...
Updated <systemtags> to 1.22.0
Updating <theming> ...
Updated <theming> to 2.7.0
Updating <app_api> ...
Updated <app_api> to 32.0.0
Updating <dashboard> ...
Updated <dashboard> to 7.12.0
Updating <federatedfilesharing> ...
Updated <federatedfilesharing> to 1.22.0
Updating <files_downloadlimit> ...
Updated <files_downloadlimit> to 5.0.0-dev.0
Updating <files_pdfviewer> ...
Updated <files_pdfviewer> to 5.0.0-dev.0
Updating <files_reminders> ...
Updated <files_reminders> to 1.5.0
Updating <profile> ...
Updated <profile> to 1.1.0
Updating <provisioning_api> ...
Updated <provisioning_api> to 1.22.0
Updating <related_resources> ...
Updated <related_resources> to 3.0.0-dev.0
Updating <settings> ...
Updated <settings> to 1.15.1
Updating <text> ...
Updated <text> to 6.0.1
Updating <twofactor_backupcodes> ...
Updated <twofactor_backupcodes> to 1.21.0
Updating <twofactor_nextcloud_notification> ...
Updated <twofactor_nextcloud_notification> to 6.0.0-dev.0
Updating <updatenotification> ...
Updated <updatenotification> to 1.22.0
Updating <user_status> ...
Updated <user_status> to 1.12.0
Updating <viewer> ...
Updated <viewer> to 5.0.0-dev.0
Updating <weather_status> ...
Updated <weather_status> to 1.12.0
Starting code integrity check...
Finished code integrity check
Update successful
Turned off maintenance mode
Resetting log level
The following apps have been disabled:
 activity
 app_api
 calendar
 circles
 cloud_federation_api
 collectives
 contacts
 cookbook
 dashboard
 dav
 deck
 drawio
 extract
 federatedfilesharing
 federation
 files
 files_downloadlimit
 files_external
 files_pdfviewer
 files_reminders
 files_sharing
 files_trashbin
 files_versions
 gpxpod
 integration_deepl
 integration_excalidraw
 integration_giphy
 integration_openstreetmap
 keeweb
 logreader
 lookup_server_connector
 mail
 memories
 news
 notes
 notifications
 notify_push
 oauth2
 onlyoffice
 password_policy
 photos
 polls
 previewgenerator
 profile
 provisioning_api
 recognize
 related_resources
 settings
 sharebymail
 spreed
 systemtags
 text
 theming
 twofactor_backupcodes
 twofactor_nextcloud_notification
 updatenotification
 user_ldap
 user_oidc
 user_status
 viewer
 weather_status
 webhook_listeners
 whiteboard
 workflowengine

Why does the log say, those apps got disabled? Even those which got succesfully updated a few lines above...
Most of the mentioned apps where completely gone from the apps folders, a few even weren't disabled, but active (the files_* apps for example)

Very strange output IMHO....

[Compizfox]

Same issue here. Fortunately no data is lost, but it is extremely annoying to have to remember which apps you had installed, and to manually reinstall them one-by-one.

It is not the first time it has happened for me. The past two upgrades, the exact same thing happened.

In case it matters, I'm running Nextcloud via the Docker container.

[tsueri]

I'm running it in containers. This solution (chown -R your-webserver-user:your-webserver-user nextcloud_directory/) helped me. Maybe this also works for other installation methods.