As can be seen from the screenshot below, I am unable to connect to my BLE device using the app from my Asus Zenbook 13 running Windows 10 version 1903 with the latest 02-2020 update.

However, using a Lenovo Ideapad S340 running Windows 10 version 1903 with the latest 02-2020 update, I am able to connect and view the GATT Services provided by the device. Screenshot of this too has been attached below.

I am aware that this is mostly due to a hardware problem in the Asus laptop. I would like to ask if anyone else has faced similar issues with other hardware providers and how they managed to solve their issue.