Not able to retriew child resources

[vreddy71]

Storage Explorer Version

1.41.1

Regression From

No response

Architecture

x64

Storage Explorer Build Number

No response

Platform

All

OS Version

No response

Bug Description

Unable to retrieve child resources

ProducerError:{
"name": "Node Fetch Error",
"message": "{"name":"Node Fetch Error","cause":{},"code":"UND_ERR_CONNECT_TIMEOUT"}"
}

Resource Types

No response

Authentication Method

None

Connection Type

None

Steps to Reproduce

1. launch storage explorer
2. open the storgae and container
3. while opening child resources in container having issue

Actual Experience

1. launch storage explorer
2. open the storgae and container
3. while opening child resources in container having issue

Expected Experience

No response

Additional Context

No response

[i53577]

same issue

[craxal]

Thanks for the report. The error UND_ERR_CONNECT_TIMEOUT indicates a network connectivity issue reaching the storage endpoint.

A few things to check:

1. Upgrade — You're on v1.41.1. Please try the latest v1.42.0, which includes networking improvements.
2. Network — Are you behind a proxy or firewall? If so, configure proxy settings in Edit > Settings > Proxy.
3. Connection type — How are you connecting? (sign-in, connection string, SAS URL?)
4. Activity log — If the issue persists on v1.42.0, go to Help > Open Activity Log Folder, reproduce the error, and attach the latest log file.

If upgrading resolves the issue, feel free to close this.