iOS — TurboModule "NativeCustomerIO" not found

[fe4timon]

am having this same issue on

SDK version:

"customerio-reactnative": "^6.3.1",
"react-native": "^0.84.1",
Are logs available?
Invariant Violation: TurboModuleRegistry.getEnforcing(...): 'NativeCustomerIO' could not be found. Verify that a module by this name is registered in the native binary

Describe the issue
When New Architecture is enabled on iOS, importing/initializing customerio-reactnative causes the app to crash at runtime with:
TurboModuleRegistry.getEnforcing(...): 'NativeCustomerIO' could not be found. Verify that a module by this name is registered in the native binary.

[mrehan27]

Thanks for reporting this and sorry for the inconvenience this may have caused.

To help us narrow this down, could you please share a few more details?

• Are you integrating the SDK for the first time, or upgrading from a previous version? If upgrading, which version were you using before?
• Is this issue happening only on iOS, or do you see it on Android as well?
• Have you tried clearing caches and doing a clean rebuild? For example:
  • npx react-native clean-project (or removing node_modules, reinstalling, and running pod install)
  • Deleting DerivedData
  • Running pod install --repo-update
• Are you using Expo or React Native CLI?
• Could you confirm that pod install completed successfully and that the CustomerIOReactNative pod is present in your Pods project?

Once we have a bit more context, we should be able to help identify why NativeCustomerIO TurboModule is not being registered. Thanks, and have a great day!

[fe4timon]

@mrehan27
i am upgrading was on react native version 0.74.3 and "customerio-reactnative": "^3.3.2",

the in app messaging stoped working on that version thats why i upgraded

am using react native cli

am currently build on ios

my pods installed correctly

cd ios
rm -rf Pods Podfile.lock build
pod install --repo-update rm -rf ~/Library/Developer/Xcode/DerivedData and this rm -rf node_modules
npm install # or yarn install
cd ios && pod install --repo-update
Have dine this Several times but still the same thing

[mrehan27]

Thanks for the details. This is likely related to the upgrade as we haven't seen similar issues reported on React Native 0.79+ setups. A few things you can check:

• Please ensure the React Native upgrade was completed correctly, even a small missed step can lead to issues like this
• Confirm whether Android is working fine or showing similar behavior
• When trying clean install, keep an eye on logs for anything unusual, specially while running pod install. In particular, check if Customer.io codegen files are being generated correctly by React Native.

Let us know if this helps or if you're still seeing the same issue. Thanks, and have a great day!

[fe4timon]

hi @mrehan27

The upgrade was done successful and app build

but am stuck on a white blank screen because of the Invariant Violation: TurboModuleRegistry.getEnforcing(...): 'NativeCustomerIO' could not be found. Verify that a module by this name is registered in the native binary error

its only happening on ios it doesn’t happen on android

[mrehan27]

Thanks for confirming. Could you also verify that pod install and codegen step are completing successfully on your end? When you run pod install, do you see logs similar to the following?

[Codegen] Processing RNCustomerIOSpec
[Codegen] Searching for podspec in the project dependencies.
[Codegen] Supported Apple platforms: ios for RNCustomerIOSpec
...
[Codegen] Generating Native Code for RNCustomerIOSpec - ios
[Codegen] Generated artifacts: /{path-to-app}/ios/build/generated/ios/ReactCodegen

This will help confirm whether the native module is being generated and linked correctly.

[fe4timon]

@mrehan27
[Codegen] Processing RNCustomerIOSpec
[Codegen] Searching for podspec in the project dependencies.
[Codegen] Supported Apple platforms: ios for RNCustomerIOSpec
[Codegen] Processing lottiereactnative

[Codegen] Generating Native Code for RNCustomerIOSpec - ios
[Codegen] Generated artifacts: /Users/creativesb/Documents/GitHub/timon-mobile/ios/build/generated/ios/ReactCodegen
[Codegen] Generating Native Code for lottiereactnative - ios
[Codegen] Generated artifacts: /Users/creativesb/Documents/GitHub/timon-mobile/ios/build/generated/ios/ReactCodegen

pod install works successfully

[mrehan27]

Thanks for the update. This suggests that codegen is working correctly so the issue is likely elsewhere. Can you try setting up a fresh project with same React Native version and adding the SDK there? That can help narrow down the root cause. Or you can share a minimal reproducible project (after removing any unnecessary code and sensitive data) where this issue can be reproduced. You can share a GitHub link here or send it to win@customer.io with a link to this issue so we can link and investigate further on our end.

Thanks. Have a great day!