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Merge pull request #861 from TwilioDevEd/flex-troubleshooting
Flex directory and error report
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‎flex/ui/error-report.md‎

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## Example error
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### LOG LINE
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```
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12/10/2020, 12:53:15 - Manager: Example error
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```
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### STACK TRACE
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```
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Error: Example error
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at new FlexError (http://localhost:8080/twilio-flex-sample.local.js:247646:28)
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at ErrorManagerImpl.../flex-ui/src/FlexError.ts.ErrorManagerImpl.createAndProcessError (http://localhost:8080/twilio-flex-sample.local.js:247776:21)
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at Function.<anonymous> (http://localhost:8080/twilio-flex-sample.local.js:281136:56)
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at step (http://localhost:8080/twilio-flex-sample.local.js:280953:23)
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at Object.next (http://localhost:8080/twilio-flex-sample.local.js:280934:53)
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at fulfilled (http://localhost:8080/twilio-flex-sample.local.js:280925:58)
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```
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### DETAILS
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```
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{
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"message": "Example error",
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"context": "Manager",
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"type": "app"
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}
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```
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### SESSION DATA
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```
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{
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"config": {
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"sso": {
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"accountSid": "ACXXX"
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},
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"language": "en-US",
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"colorTheme": {
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"baseName": "DarkTheme"
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},
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"pluginService": {
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"enabled": true,
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"url": "https://flex.twilio.com/plugins"
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},
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"sdkOptions": {
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"worker": {
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"ebServer": "https://event-bridge.twilio.com/v1/wschannels",
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"wsServer": "wss://event-bridge.twilio.com/v1/wschannels"
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}
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},
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"rejectPendingReservations": true,
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"initialDeviceCheck": false,
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"notifications": {
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"browser": false
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},
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"outboundCalling": true,
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"warmTransfers": {
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"enabled": true
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},
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"fileAttachment": {
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"enabled": true
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},
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"enableReduxLogging": true,
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"version_compatibility": "yes",
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"serviceBaseUrl": "lava-sardine-2617.twil.io",
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"flexServiceUrl": "https://preview.twilio.com/Flex",
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"version_message": ""
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},
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"reactVersion": "16.5.2",
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"bundleType": "undefined",
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"plugins": [
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{
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"name": "Flex Debugger Plugin"
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},
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{
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"name": "Admin Plugin"
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},
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{
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"name": "Twilio SFDC Plugin"
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}
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]
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}
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```
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### LOGS
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```
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12:53:02 | info | Flex UI logger decorated
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12:53:02 | info | Manager: Creating manager. flex-ui version: 1.22.0 core-ui version: 0.45.2
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12:53:02 | debug | Manager: Flex UI bundle type - "undefined"
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12:53:02 | debug | Manager: React version - "16.5.2"
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12:53:02 | info | Manager: loginHandler created
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12:53:02 | info | Manager: manager created
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12:53:03 | info | Manager: remote config received
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12:53:03 | info | Manager: features received
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12:53:03 | info | SessionState: ssoLogin
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12:53:03 | info | SessionState: initializing SDK clients
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12:53:03 | debug | Insights Client initial connection state: connecting
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12:53:04 | debug | SessionState: Chat SDK initialized
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12:53:04 | debug | Insights Client new state: connected
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12:53:04 | debug | ConferenceListenerManager initialize
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12:53:04 | debug | Flex event emitter: connectionStateChanged ["connected"]
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12:53:04 | debug | Worker WKb84ed967a09a49ef6df99f7f3ff82202 is now ready for work
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12:53:04 | debug | Adding worker listeners
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH1dc7e5d6b2d24002a577e1c3fcc37821
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH2213ea12bcf441e9afc7d9f1bc50bb58
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH25a96a98d01f4abba021909ba1062ece
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH28757742b28341e6920415a72a4e4f0e
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH2bda53ceff444a61bec662ad607fd91d
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH2be535159e9f416487332056476facc8
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH376cd396b42945e4a5c7891ee51cd107
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH497dc22df8d64b6dafe97ff536a975f1
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH4fd09364bcfc4718a56f133cb881ec2e
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH518d4e60d04941cbb6ccc0df226fef3b
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH5d77326d154e4833b7b01f037b6d6df0
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH63039545e5564c8999a2d0cb69b956e7
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH65778f4b965c405e962c7b5baa37f247
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CH7747737f8d4846e691c7f080cad01a2b
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12:53:04 | warn | Task for chat channel does not exist - not loading yet CHf3a9a79317ec4448ac09cc348ab3a855
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12:53:14 | info | PhoneState: handleDeviceReady {"handleDeviceChange":"[Function]","handleDeviceReady":"[Function]","handleDeviceError":"[Function]","handleDeviceConnect":"[Function]","handleDeviceDisconnect":"[Function]","handleDeviceIncoming":"[Function]","handleDeviceCancel":"[Function]","handleConnectionMute":"[Function]","_listening":true} {"_events":{"error":["[Function]","[Function]","[Function]"],"ready":["[Function]","[Function]"],"connect":"[Function]","disconnect":"[Function]","incoming":"[Function]","cancel":"[Function]"},"_eventsCount":6,"audio":{"_events":"[Object]","_eventsCount":3,"availableInputDevices":"[Object]","availableOutputDevices":"[Object]","_audioConstraints":null,"_inputDevice":null,"_inputStream":null,"_isPollingInputVolume":false,"_log":"[Object]","_unknownDeviceIndexes":"[Object]","_removeLostInput":"[Function]","_removeLostOutput":"[Function]","_updateAvailableDevices":"[Function]","_getUserMedia":"[Function]","_mediaDevices":"[Object]","_onActiveInputChanged":"[Function]","isOutputSelectionSupported":true,"isVolumeSupported":true,"disconnect":"[Function]","incoming":"[Function]","outgoing":"[Function]","_audioContext":"[Object]","_inputVolumeAnalyser":"[Object]","ringtoneDevices":"[Object]","speakerDevices":"[Object]"},"connections":[],"isInitialized":true,"sounds":{"disconnect":"[Function]"," [CUT 7930 characters]}
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12:53:14 | debug | Instance method getTokenInfo of SSOLoginHandler is deprecated. Consider using a similar static method SSOLoginHandler.getTokenInfo() instead
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12:53:14 | debug | SessionState: SDK clients initialized
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12:53:14 | debug | Flex event emitter: userLoggedIn []
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12:53:14 | info | Manager: ssoLogin done
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12:53:14 | debug | loading plugins ...
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12:53:15 | debug | downloading plugin: Flex Debugger Plugin version: 0.8.0
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12:53:15 | debug | downloading plugin: Admin Plugin version: 1.115.0
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12:53:15 | debug | downloading plugin: Twilio SFDC Plugin version: 1.4.0
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12:53:15 | debug | loading plugin Flex Debugger Plugin function n(){var t;return i(this,n),(t=s(this,l(n).call(this,n.Name))).logManager=void 0,t}
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12:53:15 | debug | successfully loaded plugin DebuggerPlugin
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12:53:15 | debug | plugin Flex Debugger Plugin correctly downloaded from https://assets.flex.twilio.com/twilio/flex-debugger-plugin/0.8.0/flex-debugger-plugin.js
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12:53:15 | debug | plugin Twilio SFDC Plugin correctly downloaded from https://assets.flex.twilio.com/twilio/flex-salesforce-integration/1.4.0/plugin-flex-salesforce-integration.js
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12:53:15 | debug | loading plugin Admin Plugin function n(){return l(this,n),t.call(this,"AdminPlugin")}
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12:53:15 | debug | successfully loaded plugin AdminPlugin
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12:53:15 | debug | loading plugin Twilio SFDC Plugin function t(){return function(e,t){if(!(e instanceof t))throw new TypeError("Cannot call a class as a function")}(this,t),function(e,t){if(!e)throw new ReferenceError("this hasn't been initialised - super() hasn't been called");return!t||"object"!==typeof t&&"function"!==typeof t?e:t}(this,(t.__proto__||Object.getPrototypeOf(t)).call(this,u))}
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12:53:15 | debug | successfully loaded plugin Flex Salesforce Integration v1.4.0
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12:53:15 | debug | plugin Admin Plugin correctly downloaded from https://assets.flex.twilio.com/twilio/flex-admin-plugin/1.115.0/flex-admin-plugin.js
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12:53:15 | debug | Flex event emitter: pluginsLoaded []
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12:53:15 | debug | Flex event emitter: flexError [{"getLogTime":"[Function]","content":{"context":"Manager","type":"app"},"time":{},"sessionData":{"config":"[Object]","reactVersion":"16.5.2","plugins":[{"name":"Flex Debugger Plugin"},{"name":"Admin Plugin"},{"name":"Twilio SFDC Plugin"}]},"logManagerTimestamp":"12:53:04"}]
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```

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