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@marvelum-art
Issue Description
Hello,
I’m currently unable to restore my OTP wallet (it was previously 1Wallet) and would really appreciate your assistance.
I have all the required recovery details, including the .recover1wallet file and access to my Google Authenticator. However, whenever I attempt the recovery process, it keeps stating that the codes are not matching.
I’ve tried multiple recovery methods:
• Recovery file + Google Authenticator – In the third step, the authenticator entry name includes a time reference, but the time shown there is one hour different from what appears in my authenticator app.
• I receive the error stating that the codes are incorrect.
• When attempting recovery via Export QR code, I get the error message: “Seed QR code does not match 1wallet identification key at the address. If this is unexpected, please report this bug to us.”
My wallet address is: one1v5srfxzygaa7ugc8em7vdtyw2lzrpwp0z6nxp7
Please could you help me understand how I can successfully restore my wallet?
Many thanks in advance for your support.