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site_name: Kore ai Docs
site_author: Kore ai Content Experience Team
docs_dir: 'docs/xo/'
site_dir: 'site/xo/'
site_url: https://docs.kore.ai/xo/
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copyright: |
© 2026 Kore.ai, Inc. – All trademarks are the property of their respective owner(s).
nav:
- Home: home.md
- Platform:
- About AI for Service: getting-started/about-xo-platform.md
- Getting Started:
- Accessing the Platform: getting-started/accessing-the-platform.md
- Outbound IP Addresses: getting-started/outbound-ip-address.md
- Trial Overview: manage-assistant/plan-and-usage/trial-overview.md
- Onboarding:
- Navigating the Platform: getting-started/navigating-the-platform.md
- Guided Onboarding: getting-started/guided-onboarding.md
- Flows and Channels:
- Flows:
- About Flows: flows/introduction-to-flows.md
- Create Flows: flows/create-flows.md
- Navigate the Flow Designer: flows/navigate-the-flow-designer.md
- Node Types:
- Introduction to Flow Nodes: flows/node-types/introduction-to-flow-nodes.md
- Agent Transfer: flows/node-types/agent-transfer.md
- Automation: flows/node-types/automation.md
- Check Agent Availability: flows/node-types/check-agent-availability.md
- Check Business Hours: flows/node-types/check-business-hours.md
- Connect to API: flows/node-types/connect-to-api.md
- Deflection Flow: flows/node-types/deflection-flow.md
- End Flow: flows/node-types/end-flow.md
- Go to Flow: flows/node-types/go-to-flow.md
- IVR Digit Input: flows/node-types/ivr-digit-input.md
- IVR Menu: flows/node-types/ivr-menu.md
- Message Prompt: flows/node-types/message-prompt.md
- Script Task: flows/node-types/script-task.md
- Set Queue: flows/node-types/set-queue.md
- Split: flows/node-types/split.md
- Script Nodes, Call Flows, Agent Utils, and userSessionUtils: flows/node-types/utils.md
- Automation Routing: flows/automation-routing.md
- Channels:
- Digital: channels/adding-channels-to-your-bot.md
- Voice:
- Voice Gateway:
- Configure Voice Gateway: channels/voice-gateway/configure-voice-gateway.md
- Advanced Configuration and Customization:
- Utility Functions in Voice Gateway: channels/voice-gateway/utility-functions-in-voice-gateway.md
- Speech Customization (Call Control Parameters): channels/voice-gateway/speech-customization.md
- Features and Capabilities: channels/voice-gateway/features-and-capabilities.md
- SIP Trunk: channels/voice-gateway/sip-trunk.md
- Deployment and Operations: channels/voice-gateway/deployment-and-operations.md
- Troubleshooting: channels/voice-gateway/troubleshooting.md
- Third-Party Voice:
- Amazon Alexa: channels/amazon-alexa.md
- Twilio Voice: channels/add-twilio-voice-channel.md
- AudioCodes: channels/ivr-audio-codes.md
- IVR: channels/IVR-integration.md
- Glossary: getting-started/glossary/concepts-and-terminology.md
- Release Updates:
- Release Communication: release-notes/release-communications.md
- What's New in AI for Service: getting-started/whats-new-in-xo-platform.md
- Release Notes:
- Automation AI: release-notes/11.x/automation-ai.md
- Search AI: release-notes/11.x/search-ai.md
- Contact Center AI: release-notes/11.x/contact-center-ai.md
- Agent AI: release-notes/11.x/agent-ai.md
- Quality AI: release-notes/11.x/quality-ai.md
- Voice Gateway: release-notes/11.x/voice-gateway.md
- Platform Services: release-notes/11.x/platform-services.md
- Upgrade Guides:
- Benefits of XO v11: getting-started/benefits-xo11.md
- Automation AI: getting-started/migration-path-xo10-to-xo11.md
- Contact Center AI: getting-started/ccai-migration-from-xo10-to-xo11.md
- Agent AI: getting-started/agent-ai-migration-from-xo10-to-xo11.md
- Search AI: searchai/migration.md
- Deprecations: release-notes/11.x/deprecations.md
- Automation AI:
- About Automation AI: automation/about-automation-ai.md
- Getting Started:
- AI Agent Setup Guide: getting-started/dialoggpt-app-setup-guide.md
- LLM and Generative AI: automation/natural-language/llm-and-generative-ai.md
- DialogGPT:
- About DialogGPT: automation/dialog-gpt-based-orchestration.md
- Conversation Orchestration: generative-ai-tools/dgpt-conversation-orchestration.md
- DialogGPT FAQs: generative-ai-tools/dgpt-faq.md
- Agent Flows:
- About Agent Flows: automation/agent-flows.md
- Flows Management:
- Dialog:
- About Dialog Task: automation/use-cases/dialogs/dialog-tasks-overview.md
- Navigating Dialogs: automation/use-cases/dialogs/navigating-dialog-tasks.md
- Build Dialogs: automation/use-cases/dialogs/using-the-dialog-builder-tool.md
- Manage Components: automation/use-cases/dialogs/managing-dialogs.md
- Session Management: automation/use-cases/using-session-and-context-variables.md
- Context Management: automation/intelligence/context-object.md
- Voice Call Properties: automation/use-cases/dialogs/node-types/voice-call-properties.md
- AI Agents:
- Agent Node:
- About Agent Node: automation/agent-node/working-with-agent-node.md
- Tool Calling: automation/agent-node/tools.md
- Prompt Setup: automation/agent-node/prompt-setup.md
- Best Practices: automation/agent-node/best-practices.md
- Quick Start Tutorials:
- Set Up Agent Node: automation/agent-node/tutorials/setting-up-agent-node.md
- Agent Node Components: automation/agent-node/tutorials/agent-node-components.md
- Prompt Creation: automation/agent-node/tutorials/prompt-creation.md
- Model Configuration: automation/agent-node/tutorials/model-configuration.md
- Tools in Agent Node: automation/agent-node/tutorials/tools-in-agent-node.md
- Custom Prompts: automation/agent-node/tutorials/custom-prompts.md
- Prompt Node: automation/use-cases/dialogs/node-types/genai-prompt.md
- Search AI Node: automation/use-cases/dialogs/node-types/working-with-the-searchai-node.md
- Service Node: automation/use-cases/dialogs/node-types/working-with-the-service-node.md
- Script Node: automation/use-cases/dialogs/node-types/working-with-the-script-node.md
- Webhook Node: automation/use-cases/dialogs/node-types/working-with-the-web-hook-node.md
- Other Nodes:
- About Nodes: automation/use-cases/dialogs/node-types/nodes-transitions.md
- Intent Node: automation/use-cases/dialogs/node-types/working-with-the-user-intent-node.md
- Dialog Node: automation/use-cases/dialogs/node-types/working-with-the-dialog-node.md
- Dynamic Intent Node: automation/use-cases/dialogs/node-types/dynamic-intent-node.md
- Entity Node:
- About Entity Node: automation/use-cases/dialogs/node-types/working-with-the-entity-node.md
- Entity Types: automation/use-cases/dialogs/entity-types.md
- Entity Rules: automation/use-cases/dialogs/entity-rules.md
- Form Node: automation/use-cases/dialogs/node-types/working-with-the-form-node.md
- Confirmation Node: automation/use-cases/dialogs/node-types/working-with-the-confirmation-nodes.md
- Message Node: automation/use-cases/dialogs/node-types/working-with-the-message-nodes.md
- Logic Node: automation/use-cases/dialogs/node-types/working-with-the-logic-node.md
- Process Node: automation/use-cases/dialogs/node-types/process-nodes.md
- Agent Transfer Node: automation/use-cases/dialogs/node-types/working-with-the-agent-transfer-node.md
- User Prompts or Messages: automation/use-cases/dialogs/prompt-editor.md
- Node Connections:
- Node Connections Setup: automation/use-cases/dialogs/node-connections/nodes-conditions.md
- Sub-Intent Scoping: automation/use-cases/dialogs/node-connections/grouping-nodes.md
- Multilingual AI Apps: automation/multi-lingual-app-with-dialoggpt.md
- Evaluation:
- Playground: automation/testing/playground.md
- Batch Testing: automation/testing/batch-testing-dialoggpt.md
- Conversation Management:
- Events:
- About Events: automation/intelligence/event-overview.md
- Intent Events: automation/intelligence/event-handling.md
- Conversation Events: automation/intelligence/conversation-management/conversation-events.md
- Sentiment Events:
- Sentiment Management: automation/intelligence/sentiment-management/sentiment-management-overview.md
- Tone Analysis: automation/intelligence/sentiment-management/tone-analysis.md
- Settings:
- Standard Responses: automation/intelligence/conversation-management/standard-responses.md
- Manage Interruptions: automation/intelligence/conversation-management/manage-interruptions.md
- Small Talk: automation/use-cases/small-talk.md
- Digital Skills:
- About Digital Skills: automation/use-cases/digital-skills/digital-skills-overview.md
- Digital Forms: automation/use-cases/digital-skills/digital-forms.md
- Configure Digital Forms: automation/use-cases/digital-skills/configure-digital-forms.md
- Digital Views: automation/use-cases/digital-skills/digital-views.md
- Configure Digital Views: automation/use-cases/digital-skills/configure-digital-views.md
- Alert Tasks: automation/use-cases/alert-tasks.md
- Feedback Survey: manage-assistant/feedbacksurvey.md
- Advanced Topics:
- Dynamic Routing: automation/dynamic-routing.md
- Managing Languages: app-settings/language-management/managing-languages-for-multilingual-vas.md
- Manage App:
- Team Collaboration: manage-assistant/collaborative-development.md
- Traditional NLP Topics: nlp-topics.md
- How To:
- New vs. Returning Users: kb/new-and-returning-users.md
- Access Original PII Data: how-tos/access-original-pii-data.md
- Use Agent Node and Search AI to Generate Answers : how-tos/use-agentnode-and-searchai-to-generate-answers.md
- Share Metadata from AI for Service to Agent Platform: how-tos/share-metadata-ais-to-agent-platform.md
- Customize Notifications API Payload for Teams: kb/proactive-notification-api-interactive-element-ms-teams.md
- Image in an Outbound Twilio SMS: kb/how-do-i-include-an-image-in-an-outbound-twilio-sms-mms.md
- Marketplace Integration:
- Create a Ticket in Zendesk: how-tos/zendesk/create-a-ticket-in-zendesk.md
- Lead Capture in Salesforce: how-tos/salesforce/lead-capture-in-salesforce-crm.md
- Lead Capture in HubSpot: how-tos/hubspot/lead-capture-in-hubspot.md
- Search AI:
- About Search AI: searchai/about-search-ai.md
- Getting Started:
- About Answers in Search AI: searchai/introduction-to-answers.md
- Setup Search AI: searchai/setup-search-ai.md
- Content:
- About Content Sources: searchai/content-sources/introduction.md
- Websites: searchai/content-sources/web-crawl.md
- Documents: searchai/content-sources/directory.md
- Connectors:
- About Connectors: searchai/content-sources/connectors.md
- Supported Connectors: searchai/content-sources/connectors/connector-directory.md
- RACL Overview: searchai/content-sources/racl-support.md
- Aha: searchai/content-sources/connectors/aha.md
- Airtable: searchai/content-sources/connectors/airtable.md
- Amazon S3: searchai/content-sources/connectors/amazons3.md
- Asana: searchai/content-sources/connectors/asana.md
- Axero: searchai/content-sources/connectors/axero.md
- Azure Storage: searchai/content-sources/connectors/azure.md
- BitBucket: searchai/content-sources/connectors/bitbucket.md
- Box: searchai/content-sources/connectors/box.md
- ClickUp: searchai/content-sources/connectors/clickup.md
- Coda: searchai/content-sources/connectors/coda.md
- Confluence Cloud: searchai/content-sources/connectors/confluence-cloud.md
- Confluence Data Center: searchai/content-sources/connectors/confluence-server.md
- Custom Connector: searchai/content-sources/connectors/custom-connector.md
- Datadog: searchai/content-sources/connectors/datadog.md
- DotCMS: searchai/content-sources/connectors/dotcms.md
- Dropbox: searchai/content-sources/connectors/dropbox.md
- Egnyte: searchai/content-sources/connectors/egnyte.md
- Figma: searchai/content-sources/connectors/figma.md
- Freshdesk: searchai/content-sources/connectors/freshdesk.md
- Freshservice: searchai/content-sources/connectors/freshservice.md
- Front: searchai/content-sources/connectors/front.md
- GitHub: searchai/content-sources/connectors/github.md
- GitHub On-Prem: searchai/content-sources/connectors/github-onprem.md
- GitLab: searchai/content-sources/connectors/gitlab.md
- Google Drive: searchai/content-sources/connectors/googledrive.md
- Guru: searchai/content-sources/connectors/guru.md
- HelpScout: searchai/content-sources/connectors/helpscout.md
- Hive: searchai/content-sources/connectors/hive.md
- HubSpot: searchai/content-sources/connectors/hubspot.md
- Jenkins: searchai/content-sources/connectors/jenkins.md
- Jfrog: searchai/content-sources/connectors/jfrog.md
- Jira: searchai/content-sources/connectors/jira.md
- Jira On-Prem: searchai/content-sources/connectors/jira-onprem.md
- JSON Connector: searchai/content-sources/connectors/json.md
- LumApps: searchai/content-sources/connectors/lumapps.md
- Miro: searchai/content-sources/connectors/miro.md
- Monday: searchai/content-sources/connectors/monday.md
- MS Teams: searchai/content-sources/connectors/msteams.md
- Notion: searchai/content-sources/connectors/notion.md
- OneDrive: searchai/content-sources/connectors/onedrive.md
- OpsGenie: searchai/content-sources/connectors/opsgenie.md
- Oracle Knowledge: searchai/content-sources/connectors/oracle.md
- PagerDuty: searchai/content-sources/connectors/pagerduty.md
- Re:amaze: searchai/content-sources/connectors/reamaze.md
- Salesforce: searchai/content-sources/connectors/salesforce.md
- ServiceNow: searchai/content-sources/connectors/servicenow.md
- SharePoint: searchai/content-sources/connectors/sharepoint.md
- Shopify: searchai/content-sources/connectors/shopify.md
- Shortcut: searchai/content-sources/connectors/shortcut.md
- Slab: searchai/content-sources/connectors/slab.md
- Slack: searchai/content-sources/connectors/slack.md
- Teamwork: searchai/content-sources/connectors/teamwork.md
- TestRail: searchai/content-sources/connectors/testrail.md
- Trello: searchai/content-sources/connectors/trello.md
- WordPress: searchai/content-sources/connectors/wordpress.md
- Workday: searchai/content-sources/connectors/workday.md
- Wrike: searchai/content-sources/connectors/wrike.md
- xMatters: searchai/content-sources/connectors/xmatters.md
- YouTrack: searchai/content-sources/connectors/youtrack.md
- Zendesk: searchai/content-sources/connectors/zendesk.md
- Zeplin: searchai/content-sources/connectors/zeplin.md
- Zoho: searchai/content-sources/connectors/zoho.md
- Zoom: searchai/content-sources/connectors/zoom.md
- Zulip: searchai/content-sources/connectors/zulip.md
- Index:
- Extraction:
- ETL Tool: searchai/content-extraction/etl.md
- Content Extraction: searchai/content-extraction/extraction.md
- Content Transformation: searchai/content-extraction/transformation.md
- Content Browser: searchai/chunk-browser.md
- Workbench:
- About Workbench: searchai/workbench/introduction.md
- Field Mapping Stage: searchai/workbench/field-mapping.md
- Custom Script: searchai/workbench/custom-script.md
- Exclude Document: searchai/workbench/exclude-document.md
- API Stage: searchai/workbench/api-stage.md
- LLM Stage: searchai/workbench/llm-stage.md
- Workbench Simulator: searchai/workbench/simulation.md
- Vector Configuration: searchai/index-configuration.md
- Configuration:
- Agentic RAG: searchai/rag-agents.md
- Retrieval Strategies: searchai/retrieval.md
- Business Rules: searchai/business-rules.md
- Answer Generation: searchai/answer-generation.md
- Search Results: searchai/search-results.md
- Testing and Debugging Answers: searchai/testing-and-debugging-answers.md
- Dev Tools:
- Advanced Configuration: searchai/advanced-configurations/advanced-configurations.md
- Email Notifications: searchai/email-notifications.md
- Toolkit: searchai/toolkit.md
- FAQs:
- Document-Level Processing: searchai/document-level-processing.md
- Application Training: searchai/application-training.md
- Multilingual Support: searchai/language-support.md
- User Feedback Handling: searchai/feedback.md
- How Tos:
- Integrate Custom Embedding Model: searchai/howto/integrate-custom-embedding-model.md
- Use Information in Images to Generate Answers: searchai/howto/use-images-for-answer-generation.md
- Customize Response by Channel Type: searchai/howto/customize-response-by-channel.md
- Best Practices:
- Data Ingestion: searchai/best-practices/data-ingestion.md
- Chunking Strategy: searchai/best-practices/chunking-strategy.md
- LLM Selection and Configuration: searchai/best-practices/llm-selection.md
- Contact Center AI:
- About Contact Center AI: contactcenter/about-contact-center-ai.md
- Getting Started:
- Minimum System and Browser Requirements: channels/voice-gateway/minimum-system-requirements-and-supported-browsers.md
- Agent and Supervisors:
- Agent Management: contactcenter/agent-and-supervisors/agent-management/agent-management.md
- Dispositions: contactcenter/agent-and-supervisors/dispositions/manage-dispositions.md
- Configurations:
- Hours of Operation: contactcenter/configurations/hours-of-operation/manage-hours-of-operation.md
- Languages and Speech: contactcenter/configurations/languages-and-speech/configure-languages-and-speech.md
- Response Templates: contactcenter/configurations/response-templates/manage-response-templates.md
- Surveys: contactcenter/configurations/surveys/configure-surveys.md
- Agent Forms: contactcenter/configurations/agent-forms/configure-agent-forms.md
- Widget Settings: contactcenter/configurations/widgets/configure-widgets.md
- Wallboards: contactcenter/configurations/wallboards/configure-wallboards.md
- Settings:
- System Settings:
- Co-Browse: contactcenter/configurations/settings/co-browse.md
- Supervisor Join/Exit Notification to User: contactcenter/configurations/settings/supervisor-join-exit-notification-to-user.md
- Automatic Away Status for Agent Inactivity: contactcenter/configurations/settings/automatic-away-status-for-agent-inactivity.md
- Obscure Customer Info in Analytics - Interactions: contactcenter/configurations/settings/obscure-customer-info-in-analytics-interactions.md
- Email Settings: contactcenter/configurations/settings/email-settings.md
- Active Console Configuration: contactcenter/configurations/settings/active-console-configuration.md
- Queue Level Settings: contactcenter/configurations/settings/queue-level-settings.md
- Advanced Settings:
- Community WFM [Beta]: contactcenter/configurations/settings/community-wfm-beta.md
- LLM Based Conversation Summary: contactcenter/configurations/settings/llm-based-conversation-summary.md
- Reject Calls With a Delayed First Response: contactcenter/configurations/settings/reject-calls-with-delayed-first-response.md
- Translation Configurations: contactcenter/configurations/settings/translation-configurations.md
- Real Time Sentiment Analysis: contactcenter/configurations/settings/real-time-sentiment-analysis.md
- Wrap-up Code Prediction: contactcenter/configurations/settings/wrap-up-code-prediction.md
- Performance Management:
- SLAs & Alerts: contactcenter/performance-management/slas-and-alerts.md
- Flows:
- Conditional Flows: contactcenter/flows-and-routing/conditional-flows.md
- Waiting Flows: contactcenter/flows-and-routing/waiting-flows.md
- Debug Logs: contactcenter/flows-and-routing/debugging-and-troubleshooting.md
- Routing:
- Contact Center AI Routing: contactcenter/routing/contact-center-ai-routing.md
- Queues: contactcenter/routing/queues/queue-management.md
- Skills: contactcenter/routing/skills/skill-management.md
- Console:
- Introduction to the Console: console/agent-console-introduction.md
- Conversation Tray: console/conversation-tray.md
- Incoming Interactions: console/managing-incoming-interactions.md
- Interacting With Customers: console/interacting-with-customers.md
- Additional Tools: console/additional-tools.md
- Manage Layout: console/manage-layout.md
- Monitor: console/monitor-queues-agents-and-interactions.md
- Campaigns:
- About Campaigns: contactcenter/campaigns/about-campaigns.md
- Dashboard: contactcenter/campaigns/dashboard/campaign-dashboard.md
- Campaign Management:
- Voice Campaigns: contactcenter/campaigns/campaign-management/voice-campaigns.md
- SMS Campaigns: contactcenter/campaigns/campaign-management/sms-campaigns.md
- Proactive Web Campaigns: contactcenter/campaigns/campaign-management/proactive-web-campaigns.md
- Campaign Logs: contactcenter/campaigns/campaign-management/logs.md
- List Management: contactcenter/campaigns/list-management/list-management.md
- Templates: contactcenter/campaigns/templates/sms-templates.md
- Settings: contactcenter/campaigns/settings/global-settings.md
- Frequently Asked Questions: contactcenter/campaigns/frequently-asked-questions.md
- Case Management:
- About Case Management: case-management/case-management.md
- Setup Process: case-management/setup-process.md
- Configure Case: case-management/configure-cases.md
- Manage Cases and Tasks: case-management/manage-cases-and-tasks.md
- Agent Console: case-management/agent-console.md
- Case Analysis Dashboard: case-management/case-analysis-dashboard.md
- Quality AI:
- About Quality AI: quality-ai/about-quality-ai.md
- Getting Started:
- Setup Guide: quality-ai/getting-started/setup-guide.md
- Best Practices for Auto QA Configuration: quality-ai/getting-started/best-practices-for-auto-qa-config.md
- AI-Assisted Manual Audit: quality-ai/ai-assisted-manual-audit.md
- Onboarding: quality-ai/getting-started/quality-ai-onboarding.md
- Analyze:
- Dashboard:
- Supervisor Dashboard: quality-ai/analyze/dashboard.md
- Supervisor View with Agent-Specific Dashboard: quality-ai/analyze/supervisor-view-agent-specific-dashboard.md
- Agent Dashboard: quality-ai/analyze/my-dashboard-agent-view.md
- Agent Dashboard - Supervisor Evaluation: quality-ai/analyze/agent-dashboard-supervisor-evaluation.md
- Adherence Heatmap: quality-ai/analyze/adherence-heatmap.md
- Performance Insights: quality-ai/analyze/performance-insights.md
- CX Insights: quality-ai/analyze/cx-insights.md
- Allocations:
- Overview: quality-ai/analyze/conversation-mining-audit-allocations.md
- Creating Audit Allocations: quality-ai/analyze/creating-audit-allocations.md
- Understanding Views and Permissions: quality-ai/analyze/understanding-views-and-permissions.md
- Conversation Mining:
- Interactions: quality-ai/analyze/conversation-mining-interactions.md
- Agent Leaderboard: quality-ai/analyze/agent-leaderboard.md
- Topic Discovery: quality-ai/analyze/topic-discovery.md
- Coach:
- Coaching Assignments:
- Supervisor Evaluation: quality-ai/coach/coaching-assignments-supervisor-view-and-creation.md
- Agent View: quality-ai/coach/coaching-assignments-agent-view.md
- Coaching Monitor: quality-ai/coach/coaching-monitor.md
- Configure:
- Evaluation Criteria:
- Evaluation Forms: quality-ai/configure/evaluation-forms.md
- Evaluation Metrics: quality-ai/configure/evaluation-metrics.md
- Metrics Measurement Types:
- By Question: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-question.md
- By Speech: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-speech.md
- By Value: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-value.md
- By AI Agent: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-ai-agent.md
- By Dialog Task: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-dialog-task.md
- By Playbook Adherence: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-playbook-adherence.md
- By Hold: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-hold.md
- By Transfer: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-transfer.md
- By Manual: quality-ai/configure/evaluation-criteria/metrics-measurement-types/by-manual-evaluation.md
- Agent Scorecards: quality-ai/configure/agent-scorecards.md
- Taxonomy Builder:
- Overview: quality-ai/configure/taxonomy-builder/overview.md
- Taxonomy Setup: quality-ai/configure/taxonomy-builder/setup-taxonomy.md
- Quality AI Express: quality-ai/configure/quality-ai-express.md
- Connectors:
- AWS S3 Connector Setup Guide: quality-ai/configure/connectors/aws-s3-connector-setup-guide.md
- Conversation Sources: quality-ai/configure/conversation-sources.md
- Settings:
- Conversation Intelligence: quality-ai/configure/conversation-intelligence.md
- Quality AI General Settings: quality-ai/configure/quality-ai-general-settings.md
- Language Settings: quality-ai/configure/language-settings.md
- Agent AI:
- About Agent AI: agentai/about-agent-ai.md
- Set up Agent AI:
- Agent Coaching: agentai/agent-experience/agent-realtime-coaching.md
- Agent Playbook: agentai/agent-experience/playbook.md
- FAQ: agentai/agent-experience/faq/agentai-faq.md
- Configurations:
- Conversation Events: agentai/configuration/conversation-events.md
- Custom LLM Model in GenAI: agentai/configuration/custom-llm-model-in-genai.md
- Linked Services: agentai/configuration/linked-services.md
- Third Party Configuration: agentai/configuration/third-party-configuration.md
- Agent AI Mapping: agentai/configuration/agent-ai-mapping.md
- AgentAssist Widget Settings: agentai/configuration/widget-settings.md
- Feedback Settings: agentai/configuration/feedback-settings.md
- Widget Theming Layout Customization: agentai/configuration/widget-theming-layout-customization.md
- Configure Auto Summarization with Custom Dialog Tasks: agentai/configuration/configure-auto-summarization-with-custom-dialog-tasks.md
- Supported Languages: agentai/agent-experience/supported-languages.md
- Agent Experience:
- Agent AI Widget: agentai/agent-experience/agent-assist-widget-v3.md
- App Override and Automation: agentai/agent-experience/bot-override-and-automation.md
- Access Custom Data in Agent AI: agentai/agent-experience/access-custom-data-in-agent-ai.md
- Agentic Copilot: agentai/agent-experience/agentic-copilot/agentic-copilot.md
- Integrations:
- Cloud CX:
- Genesys Cloud CX: agentai/integration/genesys/agent-ai-integration-with-genesys-cloud-cx.md
- Voice Integration with CX Cloud from Genesys and Salesforce: agentai/integration/cx-cloud-genesys-salesforce/agent-ai-voice-integration-with-cx-cloud-from-genesys-and-salesforce.md
- NICE CX:
- NICE MAX Desktop (Chat and Voice): agentai/integration/nice-max/nice-max-desktop-chat-and-voice.md
- NICE MAX Desktop for Outbound Calls: agentai/integration/nice-max-desktop-for-outbound-calls/agent-ai-integration-with-nice-max-desktop-for-outbound-calls.md
- NICE Agent Desktop Voice: agentai/integration/nice-agent-desktop-voice/nice-agent-desktop-voice.md
- NICE CXone Agent Desktop for Outbound Calls: agentai/integration/nice-cx-agent-desktop-for-outbound-calls/agent-ai-integration-with-nice-cx-agent-desktop-for-outbound-calls.md
- Salesforce NICE CX-CTI:
- Salesforce NICE CX-CTI: agentai/integration/salesforce-nice-cx-cti/kore-agent-ai-with-salesforce-nice-cx-cti.md
- Salesforce NICE CX-CTI for Outbound Calls: agentai/integration/salesforce-nice-cx-cti-outbound-calls/salesforce-nice-cx-cti-for-outbound-calls.md
- Salesforce:
- Salesforce Web Messaging Configuration (New Chat): agentai/integration/salesforce-omni-channel/salesforce-web-messaging-configuration-new-chat.md
- Salesforce OmniChannel Chat (Messaging): agentai/integration/salesforce-omnichannel-chat-messaging/agentai-configuration-with-salesforce-omnichannel-chat-messaging.md
- Salesforce Service Cloud Voice (Amazon Connect Telephony): agentai/integration/amazon-connect/agent-ai-integration-with-salesforce-service-cloud-voice-(amazon-connect-telephony).md
- Salesforce Email-to-Case: agentai/integration/salesforce-email-to-case/agentai-integration-with-salesforce-email-to-case.md
- ServiceNow:
- Chat Integration with ServiceNow: agentai/integration/servicenow/chat-integration-with-servicenow.md
- FIVE9:
- Chat Integration with Five9: agentai/integration/five9/agentai-chat-integration-with-five9.md
- AWS Third Party Applications:
- Amazon Connect with Agent AI Voice Via AWS Third Party Applications: agentai/integration/amazon-connect-voice/amazon-connect-with-agentai-voice-via-aws-third-party-applications.md
- Amazon Connect CCP:
- Amazon Connect CCP Integration with Agent AI Voice: agentai/integration/amazon-connect-ccp-agentai-voice/amazon-connect-ccp-integration-with-agentai-voice.md
- Amazon Connect CCP Integration with Agent AI Chat: agentai/integration/amazon-connect-ccp-agentai-chat/amazon-connect-ccp-integration-agentai-chat.md
- Agent AI Web SDK:
- Introduction: agentai/integration/websdk/introduction.md
- SDK Fields and Details: agentai/integration/websdk/sdk-fields-and-details.md
- Customize SDK: agentai/integration/websdk/customize-your-sdk.md
- View Customized Events: agentai/integration/websdk/view-customized-events.md
- My Bot Tab: agentai/integration/websdk/mybot-tabs.md
- Dialog Tab: agentai/integration/websdk/dialog.md
- Transcript Events: agentai/integration/websdk/transcript-events.md
- Search Tab: agentai/integration/websdk/searchtab-events.md
- Agent Coaching Events: agentai/integration/websdk/coaching-events.md
- Playbooks Events: agentai/integration/websdk/sdk-Playbooks.md
- Internal Transfer: agentai/integration/websdk/internal-transfer-process.md
- Sentiment Chart: agentai/integration/websdk/sentiment-charts.md
- Other Events: agentai/integration/websdk/other-events.md
- Error Codes: agentai/integration/websdk/error-codes.md
- GenAI Tools:
- About GenAI Tools: generative-ai-tools/introduction.md
- Free LLM and GenAI Tokens: generative-ai-tools/llm-tokens.md
- Models Library:
- About LLM Integration: generative-ai-tools/models-library.md
- Configure LLM Integration: generative-ai-tools/configure-llm-integration.md
- Kore.ai XO GPT Module:
- About XO GPT Module: generative-ai-tools/xo-gpt-module.md
- XO GPT Model Specifications:
- Model Building: generative-ai-tools/xogpt-model-specifications.md
- Answer Generation Model: generative-ai-tools/xogpt-answer-generation-model.md
- Conversation Summarization Model: generative-ai-tools/xogpt-conversation-summarization-model.md
- DialogGPT Model: generative-ai-tools/xogpt-dialoggpt-model.md
- Response Rephrasing Model: generative-ai-tools/xogpt-response-rephrasing-model.md
- User Query Paraphrasing Model: generative-ai-tools/xogpt-user-query-paraphrasing-model.md
- XO GPT Feedback Submission: generative-ai-tools/xogpt-feedback-submission.md
- Prompts Library:
- Add Custom Prompts: generative-ai-tools/prompts-library.md
- Streaming Responses: generative-ai-tools/streaming-responses.md
- LLM Response Format: generative-ai-tools/llm-response-format.md
- GenAI Features:
- About GenAI Features: generative-ai-tools/genai-features.md
- Automation AI - GenAI Features: generative-ai-tools/genai-features-automationai.md
- Search AI - GenAI Features: generative-ai-tools/genai-features-searchai.md
- Agent AI - GenAI Features: generative-ai-tools/genai-features-agentai.md
- Contact Center AI - GenAI Features: generative-ai-tools/genai-features-contactcenterai.md
- Quality AI - GenAI Features: generative-ai-tools/genai-features-qualityai.md
- DialogGPT:
- Overview: generative-ai-tools/dialog-gpt.md
- Safeguards:
- Data Anonymization: generative-ai-tools/data-anonymization.md
- Guardrails: generative-ai-tools/guardrails.md
- Integrations & APIs:
- About Integrations & APIs: app-settings/integrations/about-integration.md
- Integrations:
- Automation:
- Actions:
- Actions Overview: app-settings/integrations/actions/actions.md
- Asana:
- Configure: app-settings/integrations/actions/asana/configuring-the-asana-action.md
- Templates: app-settings/integrations/actions/asana/using-the-asana-action-templates.md
- Azure OpenAI:
- Configure: app-settings/integrations/actions/azure-open-ai/configuring-the-azure-openai-action.md
- Templates: app-settings/integrations/actions/azure-open-ai/using-the-azure-openai-action-templates.md
- BambooHR:
- Configure: app-settings/integrations/actions/bamboo-hr/configuring-the-bamboohr-action.md
- Templates: app-settings/integrations/actions/bamboo-hr/using-the-bamboohr-templates.md
- Bitly:
- Configure: app-settings/integrations/actions/bitly/configuring-the-bitly-action.md
- Templates: app-settings/integrations/actions/bitly/using-the-bitly-action-template.md
- Confluence:
- Configure: app-settings/integrations/actions/confluence/configuring-the-confluence-action.md
- Templates: app-settings/integrations/actions/confluence/using-the-confluence-action-templates.md
- DHL:
- Configure: app-settings/integrations/actions/dhl/configuring-the-dhl-action.md
- Templates: app-settings/integrations/actions/dhl/using-the-dhl-action-templates.md
- Freshdesk:
- Configure: app-settings/integrations/actions/freshdesk/configuring-the-freshdesk-action.md
- Templates: app-settings/integrations/actions/freshdesk/using-the-freshdesk-action-templates.md
- Freshservice:
- Configure: app-settings/integrations/actions/freshservice/configuring-the-freshservice-action.md
- Templates: app-settings/integrations/actions/freshservice/using-the-freshservice-itsm-action-templates.md
- Google Maps:
- Configure: app-settings/integrations/actions/google-maps/configuring-the-google-maps-action.md
- Templates: app-settings/integrations/actions/google-maps/using-the-google-maps-action-templates.md
- Here:
- Configure: app-settings/integrations/actions/here/configuring-the-here-action.md
- Templates: app-settings/integrations/actions/here/using-here-action-templates.md
- Hubspot:
- Configure: app-settings/integrations/actions/hubspot/configuring-the-hubspot-action.md
- Templates: app-settings/integrations/actions/hubspot/using-the-hubspot-action-templates.md
- JIRA:
- Configure: app-settings/integrations/actions/jira/configuring-the-jira-action.md
- Templates: app-settings/integrations/actions/jira/using-the-jira-action-templates.md
- Microsoft Graph:
- Configure: app-settings/integrations/actions/microsoft-graph/configuring-the-microsoft-graph-action.md
- Templates: app-settings/integrations/actions/microsoft-graph/using-the-microsoft-graph-action-templates.md
- OpenAI:
- Configure: app-settings/integrations/actions/open-ai/configuring-the-openai-action.md
- Templates: app-settings/integrations/actions/open-ai/using-the-openai-actions-templates.md
- Salesforce:
- Configure: app-settings/integrations/actions/salesforce/configuring-the-salesforce-crm-action.md
- Templates: app-settings/integrations/actions/salesforce/using-the-salesforce-crm-action-templates.md
- Servicenow:
- Configure: app-settings/integrations/actions/servicenow/configuring-the-servicenow-action.md
- Templates: app-settings/integrations/actions/servicenow/using-the-servicenow-action-templates.md
- Stripe:
- Configure: app-settings/integrations/actions/stripe/configuring-the-stripe-action.md
- Templates: app-settings/integrations/actions/stripe/using-the-stripe-action-templates.md
- Shopify:
- Configure: app-settings/integrations/actions/shopify/configuring-the-shopify-action.md
- Templates: app-settings/integrations/actions/shopify/using-the-shopify-action-templates.md
- Twilio:
- Configure: app-settings/integrations/actions/twilio/configuring-the-twilio-action.md
- Templates: app-settings/integrations/actions/twilio/using-the-twilio-action-templates.md
- Zendesk:
- Configure: app-settings/integrations/actions/zendesk/configuring-the-zendesk-action.md
- Templates: app-settings/integrations/actions/zendesk/using-the-zendesk-action-templates.md
- Agent Transfer:
- Agent Transfer Integrations: app-settings/integrations/agents/agent-transfer-integrations.md
- Configuring Custom Agent Integration: app-settings/integrations/agents/how-to-configure-agent-transfer.md
- Configuring the Drift Agent: app-settings/integrations/agents/configuring-the-drift-agent.md
- Configuring the Genesys Agent: app-settings/integrations/agents/configuring-the-genesys-agent.md
- Configuring the Intercom Agent: app-settings/integrations/agents/configuring-the-intercom-agent.md
- Configuring the NiceInContact: app-settings/integrations/agents/configuring-the-niceincontact.md
- Configuring the Salesforce Agent: app-settings/integrations/agents/configuring-the-salesforce-agent.md
- Configuring the ServiceNow Agent (Tokyo and Lower versions): app-settings/integrations/agents/servicenow/configuring-the-servicenow-agent.md
- Configuring the ServiceNow Agent (Utah and Higher versions): app-settings/integrations/agents/servicenow/configuring-the-servicenow-agent-utah-and-vancouver.md
- Adding the Unblu Channel: app-settings/integrations/agents/adding-the-unblu-channel.md
- External NLU Adapters:
- About External NLU Adapters: app-settings/integrations/external-nlu/external-nlu-adapters.md
- Dialogflow Engine: app-settings/integrations/external-nlu/dialogflow-engine.md
- Test and Debug: app-settings/integrations/external-nlu/test-and-debug.md
- Contact Center:
- Voice Automation:
- Talkdesk: contactcenter/integrations/talkdesk/kore-iva-integration-with-talkdesk.md
- Zoom: contactcenter/integrations/voice-automation-with-zoom-cc/kore-voice-automation-with-zoom-contact-center.md
- NiceCX (CXOne): contactcenter/integrations/voice-automation-nice-cxone-sip-integration/nice-cxone-sip-integration.md
- Amazon Connect Integration using Voice Automation: agentai/integration/amazon-connect-voice-automation/amazon-connect-integration-using-voice-automation.md
- Voice Automation with Genesys Agent Desktop using SIP Invite Protocol: contactcenter/integrations/voice-automation-using-sip-invite-protocol/genesys-agent-desktop.md
- APIs and SDKs:
- API Reference:
- Getting Started: apis/automation/api-introduction.md
- Rate Limits:
- Automation AI: apis/automation/rate-limit.md
- Contact Center AI: apis/automation/rate-limit-ccai.md
- Quality AI: apis/automation/rate-limit-quality-ai.md
- Case Management: apis/automation/rate-limit-case-management.md
- API List:
- Automation AI: apis/automation/api-list.md
- Search AI: apis/searchai/api-list.md
- Contact Center AI: apis/contact-center/api-list.md
- Agent AI: apis/agent-ai/api-list.md
- Quality AI: apis/quality-ai/api-list.md
- Case Management: apis/case-management-apis/api-list.md
- koreUtil Libraries: apis/automation/koreutil-libraries.md
- SDK Reference:
- SDK Introduction: sdk/bot-sdk-introduction.md
- Web SDK:
- How the Web SDK Works: sdk/how-web-sdk-works.md
- SDK Accessibility: sdk/web-sdk-accessibility.md
- SDK Security: sdk/sdk-security.md
- SDK Registration: sdk/app-registration.md
- SDK Tutorial: sdk/tutorials/web-sdk.md
- Web Socket Connect and RTM: sdk/web-socket-connect-and-rtm.md
- BotKit SDK:
- BotKit SDK Deployment Guide: sdk/botkit-sdk-deployment-guide.md
- Installing the BotKit SDK: sdk/installing-the-botkit-sdk.md
- Botkit SDK Configurations: sdk/sdk-configuration.md
- Using the BotKit SDK: sdk/using-the-botkit-sdk.md
- SDK Events: sdk/sdk-events.md
- SDK Functions: sdk/sdk-functions.md
- Installing Botkit in AWS: sdk/installing-botkit-in-aws.md
- Analytics:
- Analyzing Your App: analytics/introduction.md
- Dashboard Filters: analytics/dashboard-filters.md
- Overview:
- Summary Dashboard: analytics/overview/summary-dashboard.md
- Conversations Dashboard: analytics/overview/conversations-dashboard.md
- Conversations History: analytics/overview/conversations-history.md
- Users Dashboard: analytics/overview/users-dashboard.md
- Feedback Dashboard: analytics/overview/feedback-dashboard.md
- Conversations: analytics/overview/conversations.md
- Search AI:
- Answer Insights: analytics/searchai/answer-insights.md
- GenAI Analytics:
- GenAI Dashboard: analytics/genai-analytics/genai-dashboard.md
- Performance Analytics: analytics/genai-analytics/genai-performance-analytics.md
- GenAI Logs: analytics/genai-analytics/llm-usage-logs.md
- Automation:
- Performance Dashboard: analytics/automation/performance-dashboard.md
- Conversation Insights: analytics/automation/conversation-insights.md
- NLP Insights: analytics/automation/nlp-insights.md
- Task Execution Logs: analytics/automation/task-execution-logs.md
- Custom Dashboard:
- About Custom Dashboard: analytics/automation/custom-dashboard/introduction-to-custom-dashboard.md
- Custom Meta Tags: analytics/automation/custom-dashboard/custom-meta-tags.md
- Create Custom Dashboard: analytics/automation/custom-dashboard/create-custom-dashboard.md
- Create Custom Dashboard Filters: analytics/automation/custom-dashboard/create-custom-dashboard-filters.md
- Conversation Flows: analytics/automation/conversation-flows.md
- Contact Center:
- Contact Center AI Metrics: analytics/contact-center/contact-center-metrics.md
- Agent AI Dashboard: analytics/contact-center/agentai-dashboard.md
- Agent AI Conversation Logs: analytics/contact-center/agentai-conversation-logs.md
- Queues & Agents: analytics/contact-center/queues-and-agents.md
- Reports:
- Introduction to Reports: analytics/contact-center/reports/introduction-to-reports.md
- Reports List: analytics/contact-center/reports/reports-list.md
- Wallboards: analytics/contact-center/wallboards.md
- Quality AI:
- Reports:
- Scheduled Reports: analytics/quality-ai/reports/scheduled-reports.md
- Reports List: analytics/quality-ai/reports/qm-reports-list.md
- Administration:
- Accounts or Workspaces: manage-assistant/plan-and-usage/accounts-or-workspace-overview.md
- Users:
- Manage Users: user-management/manage-users.md
- Manage Role and Permissions: user-management/role-management.md
- Deployment:
- App Versioning: deploy/bot-versioning.md
- Publishing your App: deploy/publishing-bot.md
- Import & Export App: deploy/bot-management.md
- Data:
- About Data Tables and Views: administration/data/data-tables-and-views.md
- Guidelines: administration/data/using-data-table.md
- Data Table: administration/data/data-table.md
- Table view: administration/data/table-views.md
- App Definition: administration/data/app-definition.md
- Data as Service: administration/data/data-as-service.md
- App Settings:
- App Profile: app-settings/app-profile.md
- Language Management:
- Get Started: app-settings/language-management/building-multi-language-bots.md
- Supported Components & Features: app-settings/language-management/multilingual-vas-components-feature-support.md
- Manage Languages: app-settings/language-management/managing-languages-for-multilingual-vas.md
- Manage Translation Services: app-settings/language-management/managing-translation-services.md
- Multilingual AI Agent Behavior: app-settings/language-management/multi-lingual-bot-behavior.md
- Dev Tools:
- App Functions: app-settings/dev-tools/reusing-bot-functions-custom-script-file.md
- Authorization Profiles: app-settings/dev-tools/bot-authorization/bot-authentication.md
- Web/Mobile SDK: app-settings/dev-tools/kore-ai-web-sdk.md
- API Scopes: apis/automation/api-introduction.md
- Mock Scenes: app-settings/mock-scenes.md
- Using Variables: app-settings/variables/using-bot-variables.md
- Managing Namespaces: app-settings/managing-namespace.md
- Advanced Settings:
- PII Settings: app-settings/advanced-settings/pii-data-masking.md
- Manage Sessions: app-settings/advanced-settings/bot-sessions.md
- Manage URLs: app-settings/advanced-settings/manage-url.md
- System Settings: app-settings/advanced-settings/system-settings.md
- Change Logs: app-settings/change-logs.md
- Delete App: app-settings/delete-app.md
- Billing & Payments:
- Plan & Usage: manage-assistant/plan-and-usage/usage-plans.md
- Invoices: manage-assistant/plan-and-usage/invoices.md
- Admin Console:
- Introduction to Admin Console: administration/adminconsole.md
- Administration Dashboard: administration/dashboard-bac.md
- User Management:
- Add Users: administration/user-management/managing-your-users.md
- Manage Groups: administration/user-management/managing-your-groups.md
- Manage Roles: administration/user-management/role-management.md
- Data Tables And Views: administration/data/manage-data-tables-and-views-in-admin-console.md
- App Management: administration/bot-management.md
- Enrollment:
- Invite Users: administration/enrollment/enrolling-a-new-user.md
- Send Bulk Invites: administration/enrollment/enrolling-many-users.md
- Import User Data: administration/enrollment/importing-users-and-user-data.md
- Synchronizing Users from Active Directory: administration/enrollment/synchronizing-users-from-active-directory.md
- Security and Control:
- Using Single-Sign On (SSO): administration/security-and-control/using-single-sign-on.md
- Enterprise Encryption:
- Enterprise Key: administration/security-and-control/enterprise-key.md
- BYOK for AWS: administration/security-and-control/byok-aws-integration.md
- BYOK for Azure: administration/security-and-control/byok-azure-integration.md
- API Scopes: administration/security-and-control/api-scopes.md
- Two-Factor Authentication (2FA): administration/security-and-control/two-factor-authentication-for-platform-access.md
- Security Settings: administration/security-and-control/security-settings.md
- Analytics for Bots Admin: administration/analytics.md
- Billing: administration/billing.md