🐛 Order Limit Issues

[pnchauanh15-blip]

Describe the bug
When a user places an order with the exact maximum number of tickets allowed for a package, and then returns to the booking page, the package incorrectly shows as Sold out. This also prevents other users or orders from being modified. Even after canceling all attendees, the system does not restore the ticket availability.

To Reproduce
Steps to reproduce:

Create a ticket package with a maximum limit (e.g., Max = 5).

Place an order for the full Max quantity (e.g., 5 tickets).

Return to the booking page and attempt to place another order.

The package appears as Sold out and no changes can be made to other orders.

Cancel all attendees for the order.

Check the ticket package again — it still appears as Sold out, and availability is not restored.

Expected behavior

If the user has not completed the order (order still on the order page), they should be able to return and adjust the ticket quantity within the available limit.

If the user cancels all attendees, the system should immediately release the reserved tickets back into availability so that other users can continue booking.

Screenshots

Desktop (please complete the following information):

OS: Windows 11

Browser: Chrome

Version: 140.0.0.0

Smartphone (please complete the following information):

Device: iPhone 13

OS: iOS 17

Browser: Safari

Version: Latest

Hi.Events Version and platform
Version: Hi.Events SaaS (cloud-hosted).

Additional context
The issue appears to be caused by the system not properly updating ticket availability after order cancellation or while an order is still pending. This leads to tickets being locked incorrectly and prevents further sales.

[daveearley]

Thanks for the report, @pnchauanh15-blip.

This is somewhat by design. Tickets are locked for a configurable amount of time to ensure overbooking doesn't take place. Once the time expires, the tickets are released back into the available pool.

Having said that, customer should be able to cancel or amend an ongoing order from the ticket selection page. I'll add that to the roadmap.

[daveearley]

We now prompt the users when they navigate away from the booking page.

When they select "Cancel my order", their tickets are released.