Critical Blocking BUG — Account Subscription Lost After Email Change

[gtavianicom]

Can we access your project?

• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

After changing the email address associated with an active annual GROWTH plan account, the platform incorrectly downgraded the account to the Free Personal plan.

This caused:

Loss of access to the Team workspace
Loss of access to shared libraries and sub-applications
Inability to work on existing production projects

This is a blocking issue because our team must deliver a production platform developed over the last 6 months within the next few days, and we are currently unable to continue working.

The issue appears to be directly related to the email change process and the incorrect reassignment (or loss) of the active subscription.

Urgent investigation and restoration of the correct subscription and team access are required.

Expected Behavior

Changing the account email from gabriele@drguido.ai to gabriele@gtaviani.com should preserve the active annual GROWTH subscription, Team workspace access, permissions, shared libraries, sub-applications, and all existing production projects without any interruption or downgrade of the account plan.

Steps to Reproduce

Steps to Reproduce

1. Log into the FlutterFlow account associated with the active annual GROWTH subscription using:

   • gabriele@drguido.ai

2. Open Account Settings and start the email migration/change process from:

   • gabriele@drguido.ai
     to:
   • gabriele@gtaviani.com

3. Complete the email verification/change process successfully.

4. Log back into FlutterFlow using the new email address:

   • gabriele@gtaviani.com

5. After the migration is completed, the following happens:

   • The active annual GROWTH subscription disappears
   • The account is automatically downgraded to the Free Personal plan
   • Access to the Team workspace is lost
   • Shared libraries and sub-applications become inaccessible
   • Existing production projects can no longer be properly accessed or edited because team permissions are removed

---

Expected Behavior

• The annual GROWTH subscription should remain attached to the account after the email migration.
• Team access, permissions, libraries, and projects should remain unchanged.

---

Actual Behavior

• The subscription is lost or detached from the migrated account.
• The platform treats the migrated account as a new Free Personal account.
• Team/project access is immediately broken after the email change.

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

none

Visual documentation

I currently do not have video recordings or screenshots available because the issue happened during the live account email migration process.

Environment

Environment
Platform: FlutterFlow Web
Access Method: Web browser (not Mac desktop app)
Device: MacBook
Operating System: macOS
Browser: Google Chrome
Issue Type: Account / Subscription / Team Access

Additional Information

No response

[Alezanello]

Hello!!

We’re sorry to hear you’re experiencing this issue. Please send a direct email to support@flutterflow.io so the support team can assist you further.

[gtavianicom]

Hi ale i wrote many email in the last 5 day but they not answer me and i need deploy our app for t presenting in one expo in the next daysInviato da iPhoneIl giorno 18 mag 2026, alle ore 22:35, Ale Zanello ***@***.***> ha scritto:Alezanello left a comment (FlutterFlow/flutterflow-issues#7139) Hello!! We’re sorry to hear you’re experiencing this issue. Please send a direct email to ***@***.*** so the support team can assist you further. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>