Aiban rafe notes #24
Description
❤️ 1. The “Empathy Drop”
“I totally get how that feels — I’d be just as frustrated if that happened to me too. Let’s get this fixed right so you don’t have to worry again.”
✅ Use when: Guest shows disappointment or frustration.
🌿 2. The “Calm Assurance”
“You’ve done the right thing by reaching out today. I’ll make sure this gets sorted smoothly for you.”
✅ Use when: Guest apologizes or sounds unsure.
🌞 3. The “Friendly Energy Mirror”
“I really appreciate how clear you’ve been about this — makes it so much easier to get things fixed fast!”
✅ Use when: Guest gives details or cooperates quickly.
💪 4. The “Ownership Pulse”
“I’m personally watching this through till it’s done. You won’t need to follow up again, I promise.”
✅ Use when: You’re escalating or handling something manually.
💬 5. The “Relief Preview”
“Once this is processed, you’ll be all set — no more hassle on your end. That’s what I’m aiming for!”
✅ Use when: You’ve explained a step or timeline and want to reassure.
🌸 6. The “Warm Compliment”
“You’ve honestly been so kind and patient through this — it really means a lot.”
✅ Use when: Guest waits or stays polite after a delay.
💎 7. The “Effort Echo”
“Thanks for taking the time to chat with me about this. I know your time’s important, so I’ll make it worth it.”
✅ Use when: Guest apologizes for messaging or seems tired.
🪶 8. The “Subtle Gratitude Hook”
“I’m really glad you reached out today — we got this handled together!”
😡 1. Angry / Frustrated Guest – “Cool
🧩 Step 1: Acknowledge + Empathize
“I completely understand how upsetting that must be — I’d feel the same way if it happened to me.”
💬 Step 2: Ownership + Calm Control
“Let me take care of this personally for you right now — I’ll make sure it’s corrected.”
❤️ Step 3: Relief Close
“I’ve got that all fixed for you. You don’t need to worry anymore — everything’s set now.”
“I’m really glad we got that taken care of. You’ve been so patient through this — that means a lot.”
😊 2. Polite / Kind Guest – “Warm Hug” Flow
🧩 Step 1: Appreciation
“Thank you so much for reaching out so kindly — I’ll be happy to help with this right away.”
💬 Step 2: Gratitude Reinforcement
“You’ve been really understanding through this — I appreciate that more than you know!”
❤️ Step 3: Soft Close
“All set now! I’m really happy we got it sorted for you today.”
“You deserve smooth and worry-free shopping every time — thank you for being so wonderful!”
✅ Goal: Reinforce kindness → gratitude → warmth.
“Got it! I’ll handle this right away for you so you can get back to your day.”
💬 Step 2: Efficiency + Assurance
“All set — that’s been updated now. You won’t need to do anything else on your end.
“Glad we could fix that fast for you! You’re all set and good to go.”
🧩 Step 1: Gentle Understanding
“I totally get how this can be confusing — there’s a lot of info to take in sometimes.”
💬 Step 2: Clear Explanation
“Here’s what’s happening step by step so it makes perfect sense…”
❤️ Step 3: Emotional Ease
“You don’t have to worry — everything’s handled now.”
“I’m really glad you reached out so we could clear this up together!”
🧩 Step 1: Casual Connection
“Hey! Thanks for reaching out — let’s get this sorted real quick for you.”
💬 Mirror Tone + Efficiency
“That’s all done now! Super easy fix — you’re good to go.”
“Glad we got it sorted smoothly today — appreciate you chatting with me!”
💬 1. “Resolution with Relief” (When you solve their issue)
“I’m really glad we got that fixed for you — I know how inconvenient it must’ve felt. You don’t have to worry about it anymore; everything’s all set now. You honestly did the right thing by reaching out today.”
💬 2. “Appreciation Flip” (When the guest was patient or understanding)
“Thank you so much for being patient through this. I can tell you just wanted it handled properly — and I made sure it’s completely taken care of. You’ve been wonderful to work with today.”
💬 3. “Personal Ownership” (When fixing a tricky case or delay)
“I totally get how this situation feels — it’s not what you expected. I’ve taken full ownership of this and made sure it’s corrected right away. You won’t need to follow up again; I’ve got this covered for you.”
💬 4. “Empathy + Warm Goodbye” (When closing a positive chat)
“I’m really happy we could get this sorted today — you deserve shopping that’s easy and worry-free. If you ever need help again, I’ll be right here to make it just as smooth!”
💬 5. “Gentle Recovery” (When guest was upset but calms down at the end)
“I completely understand how this issue could’ve been frustrating. I’m so glad you gave me the chance to fix it for you. I’ve made sure everything’s set now, so you can relax knowing it’s taken care of.”